Operations Support Representative – Health Insurance

Integrity Marketing Group LLC

Operations Support Representative managing insurance paperwork and providing agent support. Handling administrative tasks and ensuring customer satisfaction in a hybrid setting from Harrisburg, PA.

Posted 5/15/2026full-timeHarrisburg • Pennsylvania • 🇺🇸 United StatesJunior💰 $20 - $22 per hourWebsite

About the role

Key responsibilities & impact

Processing paperwork with insurance carriers for agents and agencies
Providing overall agent support and assistance via phone and email
Following up with insurance carriers and agents as necessary
Processing applications and beneficiary enrollments
Tracking statuses of contracts submitted by insurance agents
Confirming certain requirements are met to sell Medicare Advantage and other Medicare products
Working in large files that contain sensitive agent information to identify and resolve issues
Tracking and reporting production
Perform other duties as assigned to support the needs of the team.

Requirements

What you’ll need

High School degree or equivalent
0-2 years of relevant experience
Ability to multitask in a fast-paced environment
Prior customer service and/or administrative experience
Experience with the Microsoft Office suite, particularly Excel
Ability to learn proprietary computer systems
Excellent communication skills with emphasis on professionalism and attention to detail

Benefits

Comp & perks

Medical/Dental/Vision Insurance
401(k) Retirement Plan
Paid Holidays
PTO
Community Service PTO
FSA/HSA
Life Insurance
Short-Term and Long-Term Disability Compensation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

processing paperworkapplication processingbeneficiary enrollmentcontract trackingreporting production

Soft Skills

multitaskingcustomer serviceadministrative skillscommunicationattention to detailprofessionalism

Certifications

High School degree or equivalent