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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support and maintenance for servers and network devices, along with strong troubleshooting skills. Capable of enhancing client relationships through performance evaluation and system improvement recommendations.
Highest-signal resume keywords
Network+ CertificationAzure Administrator Associate AZ-104Technical SupportTroubleshooting SkillsClient Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Server MaintenanceNetwork Device SupportSystem Configuration DocumentationTechnical Issue ResolutionInfrastructure Support
Soft Skills
Communication SkillsClient Interaction
Certifications & Qualifications
Network+ CertificationAzure Administrator Associate AZ-104
Industry Keywords
IT SupportManaged ServicesSystem Performance Evaluation
Tech Stack
Tools & technologiesAzure
About the role
Key responsibilities & impact- Initial contact for inbound phone and chat support request.
- Provide support and maintenance of servers, network devices, and associated hardware and software systems for clients.
- Acts as the first line of escalation for Support Technicians.
- Provide onsite support for Managed Services clients.
- Acts as a secondary Client Relationship Manager; evaluate system performance and recommend improvements to enhance efficiency.
- Provide intermediate technical support and guidance to end-users and assist in resolving technical issues.
- Document system configurations, procedures, and troubleshooting steps.
Requirements
What you’ll need- Associate degree in computer science or similar field -OR- 2 years of IT experience preferred.
- Network+ Certification or Azure Administrator Associate AZ-104 or equivalent on-the-job experience.
- Strong infrastructure and troubleshooting skills
- Valid drivers license
Benefits
Comp & perks- Medical, Dental, and Vision Insurance
- 401K Retirement Plan
- Minimum 4 Weeks of Paid Time Off (PTO)
- Birthday PTO
- Paid Holidays
- Paid Time Off for Volunteering
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Supplemental Insurance
- Employee Assistance Program
