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Customer Success Manager
INTEGRIS HealthCustomer Success Manager at INTEGRIS Health overseeing client communications and satisfaction. Managing implementations and acting as a direct contact for clients in Oklahoma City.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management and satisfaction, ensuring service level agreements are met while effectively managing product implementations. Strong conflict resolution and communication skills are essential for success in this role.
Highest-signal resume keywords
Customer Relationship ManagementConflict ResolutionEpic ExperienceCustomer Service SkillsImplementation Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Interaction SkillsCustomer Service Skills
Tools & Technologies
Epic
Certifications & Qualifications
Epic Connect Success Manager Training
Industry Keywords
Customer SatisfactionService Level AgreementsHealthcare AdministrationBusiness Management
About the role
Key responsibilities & impact- Oversee all customer relationships and communications
- Ensure overall customer satisfaction and that all SLAs are met
- Help manage all implementations and ensure that all timelines are met
- Answer day-to-day questions and support product implementation activities
- Manage the client’s product once in a production environment
- Report to the ITS Manager of Community Connect
Requirements
What you’ll need- Masters degree, or Bachelors degree in related field with 2 years of relevant customer service experience, or Associates degree in related field with 4 years of relevant customer service experience, or 6 years of relevant customer service experience
- Preferred degree in business, Management, Healthcare Administration, or related field
- Strong interaction and customer service skills required, with the ability to resolve conflicts
- Epic experience preferred
- Completion of Epic Connect Success Manager training within 6 months of hire
Benefits
Comp & perks- front-loaded PTO
- Medical benefits through the extensive INTEGRIS Health Network
- financial assistance for continued education
- 24/7 health support and more.