Senior Scheduling Specialist

INTEGRIS Health

Senior Scheduling Specialist performing complex scheduling and registration activities for INTEGRIS Health. Engaging in patient access functions and ensuring compliance with operational standards.

Posted 7/20/2026full-timeOklahoma City • Oklahoma • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient access operations, including scheduling, registration, and insurance verification, while ensuring compliance with healthcare regulations such as EMTALA and HIPAA. Proficient in training and coaching staff, managing high call volumes, and implementing process improvements to enhance patient experience and operational efficiency.

Highest-signal resume keywords

Patient Access OperationsInsurance VerificationMedical TerminologyHealthcare CertificationProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingRegistrationInsurance VerificationICD 10 CodingCPT CodingFinancial Clearance ProcessesData PreparationPatient Financial Responsibility EstimationClaims Management SoftwareMicrosoft Office

Soft Skills

Customer ServiceMultitaskingProfessional CommunicationCoachingProblem Solving

Certifications & Qualifications

AAHAM CRCSHFMA CRCRNAHAM CHAA

Industry Keywords

EMTALAHIPAAPatient AccessHealthcare ReimbursementThird-Party Requirements

About the role

Key responsibilities & impact

Performs complex scheduling and registration activities, including handling incoming calls, scheduling patients with required clinical and demographic information, verifying patient data, collecting point-of-service payments, providing preparation instructions, and ensuring proper documentation in accordance with established standards.
Completes advanced patient access functions such as insurance verification, eligibility review, patient financial responsibility estimation, and authorization requirements using available systems and protocols.
Manages high call volumes while multitasking in a fast-paced environment, maintaining a professional, courteous, and service-oriented approach with patients, providers, and internal departments.
Resolves routine patient inquiries and reimbursement questions, ensuring timely and accurate responses.
Handles inbound and outbound communications with patients, physician offices, and insurance carriers to promptly resolve issues.
Collects patient payments and follows established financial clearance processes within defined levels of authority.
Serves as a liaison for complex patient access and account issues, providing guidance and acting as a subject matter expert for Scheduling Specialists.
Provides training, coaching, and feedback to staff on processes, systems, and payer requirements, while monitoring productivity and work assignments.
Supports and leads process improvement and continuous quality improvement initiatives, including goal setting, progress tracking, and data preparation for reporting.
Ensures compliance with performance standards, organizational policies, third-party requirements, and applicable federal and state regulations, including EMTALA and HIPAA.

Requirements

What you’ll need

4 years of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, customer service) in a hospital or physician's office setting
Previous experience with Microsoft Office programs and experience with admission/discharge/transfer or billing/claims management software
Previous experience with medical terminology, basic ICD 10 and CPT coding healthcare program reimbursement and methodologies
Bachelor's degree in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA)

Benefits

Comp & perks

front-loaded PTO
medical benefits through the extensive INTEGRIS Health network
financial assistance for continued education
24/7 mental health support