Scheduling Specialist

INTEGRIS Health

Scheduling Specialist coordinating patient access operations for INTEGRIS Health in Enid, OK. Managing scheduling, registration, and customer service for patients effectively.

Posted 7/14/2026full-timeEnid • Oklahoma • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient access operations, including scheduling, registration, and insurance verification, while ensuring compliance with regulations such as EMTALA and HIPAA. Excels in delivering exceptional customer service and managing high call volumes in a fast-paced environment.

Highest-signal resume keywords

Patient Access OperationsInsurance VerificationCustomer Service ExcellenceEMTALA ComplianceHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingRegistration ActivitiesInsurance Coverage EligibilityICD 10 CodingCPT CodingPayment CollectionReimbursement Inquiry ResolutionDocumentation StandardsPoint-of-Service PaymentsFinancial Clearance Functions

Soft Skills

Effective CommunicationProblem SolvingTime ManagementInterpersonal SkillsAttention to Detail

Tools & Technologies

Standard Office EquipmentPC Software

Certifications & Qualifications

AAHAM CRCSHFMA CRCRNAHAM CHAA

Industry Keywords

Patient AccessHealthcare OperationsCompliance StandardsProcess ImprovementQuality Initiatives

About the role

Key responsibilities & impact

Coordinate patient scheduling and registration activities by managing inbound/outbound calls, collecting and verifying patient demographic and clinical information, providing appointment preparation instructions, maintaining documentation standards, and processing point-of-service payments to ensure efficient patient access.
Perform patient access and financial clearance functions, including insurance verification, coverage eligibility review, patient responsibility estimation, authorization requirements, payment collection, and reimbursement inquiry resolution in accordance with established protocols.
Deliver exceptional customer service by professionally and courteously communicating with patients, physician offices, insurance carriers, caregivers, and other departments, resolving inquiries and concerns in a timely manner through phone, email, and verbal communication.
Effectively manage high call volumes and competing priorities in a fast-paced environment while maintaining accuracy, productivity, and service excellence.
Support departmental and organizational performance by participating in process improvement and continuous quality initiatives, establishing goals, and monitoring progress toward outcomes.
Ensure compliance with applicable federal and state regulations, including EMTALA and HIPAA, as well as organizational policies, procedures, guidelines, performance standards, and third-party contractual requirements.

Requirements

What you’ll need

1 year of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, customer service).
Experience utilizing standard office equipment and PC software.
College coursework in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA) (Preferred).
Previous experience with medical terminology, basic ICD 10 and CPT coding (Preferred).

Benefits

Comp & perks

front-loaded PTO
medical benefits through the extensive INTEGRIS Health network
financial assistance for continued education
24/7 mental health support and more