Infrastructure Engineer

INTEGRIS Health

Infrastructure Engineer at INTEGRIS Health providing technical support and system configuration for IT infrastructure. Assisting with troubleshooting and documentation within a hybrid workplace.

Posted 6/2/2026full-timeOklahoma City • Oklahoma • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Serves as an escalation point for Tier 2 Operations team members, working tickets and creating or modifying knowledge base articles.
Installs and configures systems according to design specifications.
Assists with analysis, troubleshooting, repairing and performance tuning of complex systems and hardware components.
Supports the ITIL Service Transition process ensuring new and modified services are appropriately documented and Operations personnel (Service Desk and L2 Operations) are informed and trained.
Supports testing and evaluation of technologies under review.
Plans, documents, and implements software patches and upgrades for infrastructure components.
Actively monitors the environment and appropriately assigns problem tickets, incidents, and schedules reviews to determine support needs for existing and new systems.
Provides technical support and 24X7 incident response.
Assists with root cause analysis on failures resulting in downtime or performance outside of service level agreement tolerances.
Assists with the development and ongoing support of annual infrastructure performance and capacity reports.

Requirements

What you’ll need

Bachelor's degree or 2 years of relevant experience in related field required.
Previous work experience with an infrastructure specialization
Intermediate level certification (RHCSA, CCNA, MCSA, VCP, VCAP, VCDX, CWNA, EMCSA, ACIS, CCP) or intermediate level storage certification (4 years experience can substitute certification requirement) preferred.
ITIL certification within 6 months of hire.
Must be able to communicate effectively in English (Verbal/Written)
Microsoft certifications preferred
Previous experience in Microsoft Active Directory preferred

Benefits

Comp & perks

front-loaded PTO
Medical benefits through the extensive INTEGRIS Health Network
financial assistance for continued education
24/7 health support

ATS Keywords

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Hard Skills & Tools

troubleshootingperformance tuningsystem installationsystem configurationsoftware patchingincident responseroot cause analysiscapacity reportingknowledge base managementticket management

Soft Skills

communicationteam collaborationproblem-solvingdocumentationtraining

Certifications

RHCSACCNAMCSAVCPVCAPVCDXCWNAEMCSAACISCCP