Senior Infrastructure Engineer
INTEGRIS Health
ITSMSwitchingVoIP
Senior Infrastructure Engineer, Wireless Network
INTEGRIS Health
full-time
Posted on:
Origin: • 🇺🇸 United States • Oklahoma
Visit company websiteJob Level
Senior
Tech Stack
ITSM
About the role
- Mentoring and training of junior team members
- Serves as an escalation point for Infrastructure Engineers
- Conducts current state analysis of systems and procedures and recommends system design or modifications to achieve desired goals
- Assists with roadmap planning of production infrastructure keeping versions current and supported
- Implements and maintains enterprise standards for applications and infrastructure
- Installs and configures systems according to design specifications
- Assists with analysis, troubleshooting, repairing and performance tuning of complex systems and hardware components
- Supports the ITIL Service Transition process ensuring new and modified services are appropriately documented, including as-built documentation, and Operations personnel (Service Desk and L2 Operations) are informed and trained
- Supports testing and evaluation of technologies under review
- Actively monitors the environment and appropriately assigns problem tickets, incidents, and schedules reviews to determine support needs for existing and new systems
- Provides technical support and 24X7 incident response
- Completes root cause analysis on failures resulting in downtime or performance outside of service level agreement tolerances
- Assists with the development and ongoing support of annual infrastructure performance and capacity reports
- Effectively communicates with business professionals, application owners, and customers in plain English while keeping their needs and the needs of IT in mind
- Reports to a Manager of Information Technology Services and responds to Lead Engineers, Architects, and PMO/Service Management Offices
- May be required to walk or drive to and from various INTEGRIS Health facilities and work long hours during specific project phases or emergencies
Requirements
- 4 years of relevant experience or bachelor’s degree in related field required
- Previous work experience with demonstrable experience supporting multiple Infrastructure disciplines
- Works with the business units to assist with the application of technology
- Intermediate level certification (ex. Include: RHCSA, CCNA, MCSA, VCP, VCAP, VCDX, CWNA, EMCSA, ACIS, CCP) or intermediate level storage certification preferred.
- 4 years' experience can substitute certification requirement
- ITIL certification within 6 months of employment
- Must be able to communicate effectively in English (Verbal/Written)
- Previous work experience with Wide Area and Local Area Network Infrastructure
- Previous work experience with management platforms and remote monitoring preferred
- Previous work experience with a protocol analyzer preferred
- Highly prefer: NetScaler and Wireless networking experience
- Highly prefer: NSX
