Communicates and researches enhancements, seeking appropriate approvals from customers.
Assists with roadmap planning of applications keeping versions current and supported.
Conducts current state analysis of systems and procedures and recommends system design or modifications to achieve desired goals.
Provides technical support in the evaluation of new financial, clinical, or enterprise systems software products including performance testing, reliability testing, deployment requirements, functional requirements, manpower requirements, and maintainability.
Analyze specific hardware or software combinations under consideration for use and provide recommendations based on best practice.
Determines best means to deploy and support products, on a project basis, as they move from the Service Transition to Service Operation.
Works with design team to test in a structured manner and document results.
Supports the creation and maintenance of the as-built architectures to support Service Transition and Service Operation.
Plans, documents, and implements software patches and upgrades for assigned service line.
Collaborates with trainers in the design and development of role-based training programs to support workflows (Epic Instructional Designer Senior responsibility).
Reports to the department Manager or Director.
May require additional physical demand and/or respiratory fit test requirements; potential exposure when working in clinical areas.
Requirements
Bachelors degree in related field with 4 years of relevant experience , or Associates degree in related field with 6 years of relevant experience, or 8 years of relevant experience.
Previous experience with software used in a financial, clinical or enterprise systems setting.
Previous experience with financial, clinical or web-based systems computing preferred.
Previous experience supporting complex application integrations in a large enterprise preferred.
Previous experience using verbal and written communication to a variety of audiences through a range of modalities.
ITIL certification within 6 months of employment.
Must be able to communicate effectively in English (Verbal/Written).