Conducts current state analysis of systems and procedures and recommends system design or modifications to achieve desired goals.
Provides technical support in the evaluation of new financial, clinical, or enterprise systems software products including performance testing, reliability testing, deployment requirements, functional requirements, manpower requirements, and maintainability.
Analyze specific hardware or software combinations under consideration for use and provide recommendations based on best practice.
Determines best means to deploy and support products, on a project basis, as they move from the Service Transition to Service Operation.
Works with design team to test in a structured manner and document results.
Supports the creation and maintenance of the as-built architectures to support Service Transition and Service Operation.
Plans, documents, and implements software patches and upgrades for assigned service line.
Collaborates with Epic Certified Trainers in the design and development of role-based training programs to support the workflows to be implemented.
Applies concepts of adult learning theory and action learning in development and delivery of training a variety of blended learning modalities.
Reports to the department Manager or Director and may have additional physical demand or clinical-area requirements.
Requirements
Bachelors degree in related field with 2 years of relevant experience, or Associates degree in related field with 4 years of relevant experience, or 6 years of relevant experience.
Previous experience with software used in a financial, clinical or enterprise systems setting.
Previous experience with financial, clinical or web-based systems computing preferred.
Expertise and certification in supported technologies as required by role.
Previous experience using verbal and written communication to a variety of audiences through a range of modalities.
ITIL certification within 6 months of hire.
Must be able to communicate effectively in English (Verbal/Written).
Previous experience in Retail Point of Sales, ERP, CRM, programming, business analysis or other related ITS function preferred.
Previous experience with finance, supply chain, and human resources business practices and systems preferred.
PeopleSoft certified specialist or equivalent certification relevant to ERP required within six months of first class attendance.
In applicable departments: Licensed candidates must possess and maintain active licensure in accordance with Oklahoma State law.