Operations

• Optimize client onboarding systems and client follow-up processes to deliver assets, contracts, and invoices to copywriters
• Oversee all client projects and refine systems so copywriters can complete projects and hit milestones on time
• Create, manage, and update SOPs regularly for training and review
• Onboard new hires/contractors into company processes
• Design, implement, and manage technology-driven systems to streamline processes and enhance tracking efficiency
• Create dashboards around accountability scorecards, project milestones, and KPIs
• Identify and eliminate obstacles to successful, on-time project completion
• Ensure writers have access to resources and proven copy blueprints
• Attend weekly stand-ups and provide daily check-ins to keep projects on track
• Provide progress updates to CEO as needed
• Audit, clean up, and systemize internal processes to increase efficiency and professionalism
• Keep clients updated on project progress and follow up on marketing material performance

Technical Operations Specialist

Card Administration Operations Specialist I, II, III, Senior

Card Administration Operations Specialist I, II, III, Senior

Manager, Design Operations

Sales Compensation & Operations Consultant

Operations Coordinator