Salary
💰 $47,000 - $55,000 per year
About the role
- Optimize client onboarding systems and client follow-up processes to deliver assets, contracts, and invoices to copywriters
- Oversee all client projects and refine systems so copywriters can complete projects and hit milestones on time
- Create, manage, and update SOPs regularly for training and review
- Onboard new hires/contractors into company processes
- Design, implement, and manage technology-driven systems to streamline processes and enhance tracking efficiency
- Create dashboards around accountability scorecards, project milestones, and KPIs
- Identify and eliminate obstacles to successful, on-time project completion
- Ensure writers have access to resources and proven copy blueprints
- Attend weekly stand-ups and provide daily check-ins to keep projects on track
- Provide progress updates to CEO as needed
- Audit, clean up, and systemize internal processes to increase efficiency and professionalism
- Keep clients updated on project progress and follow up on marketing material performance
Requirements
- 2 years+ Operations experience or similar VA experience within the digital marketing industry
- 2 years+ automations, integrations, and optimizations of systems
- 2 years+ project management experience
- 2 years+ of building/implementing systems
- Significant experience with GoHighLevel (CRM)
- Digital marketing or similar agency experience (preferred)
- Leadership experience (strongly preferred)
- Copywriting experience (preferred)
- Wants to implement systems that have a direct impact on business growth
- Loves operating with a sense of urgency
- Organized and efficient
- Self-starter who takes initiative
- Detail-oriented and double-checks everything
- Excellent follow-through
- Brings long-term system-based solutions, not just temporary fixes
- Able to notice inefficiencies, blind spots, and process problems and solve them autonomously
- Comfortable being direct and assertive with deadline enforcement
- Willing to take responsibility and hates excuses
- Able to make decisions
- Assertive but professional, promoting a fast-paced environment
- Loves getting things done
- Available to work in U.S. time zones
- Access to a computer
- Reliable internet connection
- Reliable and distraction-free work environment
- Financial industry knowledge is helpful
- Notion experience a plus (Asana or Monday acceptable)