Help Desk Analyst
Integrated Pharma Solutions (IPS)
full-time
Posted on:
Location Type: Office
Location: Colorado Springs • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $38 per hour
Job Level
JuniorMid-Level
About the role
- Troubleshoot and resolve software, hardware, and networking support tickets in a timely and professional manner
- Issue, manage, and support employer-issued mobile and computing devices, including smartphones, laptops, USB devices, and related peripherals
- Train employees on the proper use of IT systems and employer-issued devices
- Perform all IT-related tasks associated with employee onboarding and offboarding
- Maintain and update IT protocols, manuals, and other technical documentation
- Provide courteous, prompt, and effective responses to IT support requests
- Perform other related duties as assigned to support IT operations and business needs
Requirements
- High school diploma or equivalent required
- Microsoft certification preferred
- Minimum of 2 years of experience in PC hardware support and repair strongly preferred
- 2 years of experience with Active Directory and Group Policy strongly preferred
- 2 years of customer service experience preferred
- Experience with HelpStar or similar help desk ticketing systems preferred
Benefits
- medical
- dental
- vision
- short and long-term disability coverage
- accident insurance
- critical illness insurance
- basic and supplemental life insurance
- employee assistance plan
- retirement savings and matching
- other developmental opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PC hardware supportrepairActive DirectoryGroup Policyhelp desk ticketing systems
Soft skills
customer servicetrainingtroubleshootingcommunicationproblem-solving
Certifications
Microsoft certification