Manager – Strategic Client Alignment

Integrated Home Care Services, Inc.

Manager aligning health plan relationships and implementations for IHCS, an integrated home healthcare provider. Driving operational performance across Home Health, PDN, LTSS, and DME services.

Posted 8/4/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing health plan relationships and executing client success strategies, with a strong focus on operational excellence and compliance with regulatory guidelines. Proficient in analyzing data to drive performance improvements and enhance client satisfaction.

Highest-signal resume keywords

Health Plan Client SuccessOperational Knowledge of Healthcare PayersAnalytical Problem SolvingProject ManagementRelationship-Building Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisKPI TrackingSLA ManagementClient ImplementationStrategic Planning

Soft Skills

Excellent CommunicationInterpersonal SkillsAttention to DetailAbility to Manage Multiple Tasks

Tools & Technologies

CRM SoftwareCustomer Success Software

Industry Keywords

Home HealthPDNLTSSDME ServicesChange Management

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Manage key health plan relationships and support successful delivery of Home Health, PDN, LTSS, and DME services
Execute IHCS’s Client Success strategy through operational excellence and complex client implementations
Serve as liaison between clients and IHCS internal stakeholders to support client satisfaction and retention
Develop quarterly business reviews and client-specific strategic alignment plans
Ensure services comply with client expectations, contract terms, and regulatory guidelines
Track KPIs and SLAs and resolve performance issues
Collaborate with Clinical Operations, IT, Finance, and Provider Relations on client initiatives
Support onboarding of new client plans and product lines, including PDN, LTSS, and home infusion
Analyze claims, authorization trends, utilization patterns, and member outcomes
Provide data-driven recommendations to enhance performance and satisfaction
Support special initiatives and pilots, ensuring implementation and outcome measurement
Facilitate internal and external change management and communication strategies

Requirements

What you’ll need

Bachelor’s degree in a relevant field such as business, healthcare, marketing, or communications
5+ years of experience in health plan client success
Strong operational knowledge of healthcare payers and providers
Strong relationship-building and strategic partnering skills
Strong analytical ability to solve business and technical problems
History of establishing and meeting work schedules within tight deadlines
Excellent communication and interpersonal skills
Experience with project management and managing complex projects
Attention to detail and ability to manage multiple clients and tasks simultaneously
Experience using CRM or customer success software

Benefits

Comp & perks

Medical, Vision, Dental, Short- and Long-term insurance
6+ Days of Holidays Pay
17 days of PTO
Employer paid life insurance
401K with employer contribution
Wellness program with reward incentives
Employee recognition and reward programs
Comprehensive paid training program