Account Manager

Integral.

Account Manager supporting SMEs' digital marketing strategies through collaboration and customized advice. Engaging directly with decision-makers to achieve business goals.

Posted 4/11/2026full-timeMontreal • 🇨🇦 CanadaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

WordPress

About the role

Key responsibilities & impact

Support a portfolio of SME clients by building strong, long-term relationships
Onboard each new client by establishing a clear, engaging framework from the first interactions
Advise clients to align marketing activities with their business objectives
Identify meaningful upsell and cross-sell opportunities that create value
Anticipate pain points and quickly propose concrete solutions
Lead key moments with various experts: launches, reviews, performance check-ins, and recommendations
Ensure follow-up and quality of delivered work (SEO, Ads, websites...)
Monitor timelines and coordinate follow-up with different teams
Identify underperforming accounts and develop action plans with experts
Track and analyze results, and present monthly reports to clients
Participate in structuring projects: developing new offerings, improving processes, implementing tools...
Conduct regular monitoring to contribute to knowledge sharing and help the team stay up to date and improve

Requirements

What you’ll need

Comfortable supporting both French- and English-speaking clients, in writing and verbally, with nuance, clarity, and professionalism
Able to build trust with clients by simplifying complex topics, communicating warmly, and being reliably available when needed
Solid understanding of marketing channels (SEO, Ads, Tracking) and web projects (WordPress, Shopify…)
Have foundational knowledge and, above all, a desire to learn
Organize work with rigor: clear calendar, controlled priorities, and knowing when to engage experts
Sales acumen: recognize relevant opportunities for clients and turn them into sensible recommendations

Benefits

Comp & perks

3 weeks paid vacation in the 1st year / 4 weeks in the 2nd year / 5 weeks from the 3rd year onward
4.5-day workweek with office closed on Friday afternoons
Up to 9 weeks of remote work from abroad per year after 3 months
Group insurance benefits available after 3 months
Numerous team events each year: potlucks, parties, happy hours...
Two pet days per week to bring your pet to the office (or meet colleagues' pets)
One annual team offsite
Opportunity to become a Trainer at the La Fusée training center

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SEOAdsWordPressShopifymarketing channelstrackingdata analysisproject structuringprocess improvementaction planning

Soft Skills

relationship buildingclient onboardingcommunicationtrust buildingproblem solvingorganizationsales acumenteam collaborationmonitoringknowledge sharing