Integral.

Account Manager

Integral.

full-time

Posted on:

Location Type: Hybrid

Location: Montreal • Canada

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Tech Stack

WordPress

About the role

  • Support a portfolio of SME clients by building strong, long-term relationships
  • Onboard each new client by establishing a clear, engaging framework from the first interactions
  • Advise clients to align marketing activities with their business objectives
  • Identify meaningful upsell and cross-sell opportunities that create value
  • Anticipate pain points and quickly propose concrete solutions
  • Lead key moments with various experts: launches, reviews, performance check-ins, and recommendations
  • Ensure follow-up and quality of delivered work (SEO, Ads, websites...)
  • Monitor timelines and coordinate follow-up with different teams
  • Identify underperforming accounts and develop action plans with experts
  • Track and analyze results, and present monthly reports to clients
  • Participate in structuring projects: developing new offerings, improving processes, implementing tools...
  • Conduct regular monitoring to contribute to knowledge sharing and help the team stay up to date and improve

Requirements

  • Comfortable supporting both French- and English-speaking clients, in writing and verbally, with nuance, clarity, and professionalism
  • Able to build trust with clients by simplifying complex topics, communicating warmly, and being reliably available when needed
  • Solid understanding of marketing channels (SEO, Ads, Tracking) and web projects (WordPress, Shopify…)
  • Have foundational knowledge and, above all, a desire to learn
  • Organize work with rigor: clear calendar, controlled priorities, and knowing when to engage experts
  • Sales acumen: recognize relevant opportunities for clients and turn them into sensible recommendations
Benefits
  • 3 weeks paid vacation in the 1st year / 4 weeks in the 2nd year / 5 weeks from the 3rd year onward
  • 4.5-day workweek with office closed on Friday afternoons
  • Up to 9 weeks of remote work from abroad per year after 3 months
  • Group insurance benefits available after 3 months
  • Numerous team events each year: potlucks, parties, happy hours...
  • Two pet days per week to bring your pet to the office (or meet colleagues' pets)
  • One annual team offsite
  • Opportunity to become a Trainer at the La Fusée training center
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SEOAdsWordPressShopifymarketing channelstrackingdata analysisproject structuringprocess improvementaction planning
Soft Skills
relationship buildingclient onboardingcommunicationtrust buildingproblem solvingorganizationsales acumenteam collaborationmonitoringknowledge sharing