Integral Trust Serviços

Customer Success Manager

• The Customer Success professional will work to ensure that the client obtains continuous value from the company's products or services.
• Ensure an excellent post-sales experience.
• Focus on building long-term relationships, anticipating needs and guiding customers to achieve their goals.
• Monitor success metrics, working with measurements and analyzing survey results and indicators such as KPIs, NPS, CSAT and churn.
• Generate reports on customer requests and needs.
• Educate customers on the proper use of products, track the customer journey and implement strategies to increase engagement and retention.
• Collect customer feedback and relay it to product, marketing and sales teams.
• Recommend improvements based on usage and customer-identified needs.
• Support team development by providing technical assistance and guidance to more junior colleagues.

Customer Success Analyst (Mid/Senior)