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Director, Technical Account Management
Integral Ad Science. Oversee the Technical Account Managers (TAMs) responsible for Global and Enterprise East account segments .
Posted 5/2/2026full-timeNew York City • Illinois, New York • 🇺🇸 United StatesLead💰 $138,600 - $237,600 per yearWebsite
About the role
Key responsibilities & impact- Oversee the Technical Account Managers (TAMs) responsible for Global and Enterprise East account segments
- Drive effective, proactive and strategic high touch technical support to customers
- Lead team to deliver best in class service consistently exceeding KPIs
- Manage and develop team members through regular performance reviews and coaching
- Define annual team goals aligned to company objectives
- Communicate and collaborate with leadership across all IAS customers
- Build effective relationships with peers in Sales, Customer Success, Product and R&D Orgs
- Champion the adoption of new AI-powered tools and technologies for operational excellence
- Participate in cross-departmental improvement initiatives to transform IAS customer support
Requirements
What you’ll need- 10+ years of experience in marketing/digital/ad tech/mar tech in a technical organization
- Experience managing high performing teams
- Ability to manage and prioritize between many concurrent projects
- Strong decision-making skills
- Technical proficiency and technical abstraction skills
- Solid knowledge of market trends, and operational trends across the industry
- Experience with Salesforce, programmatic, ad servers, rich media ads, trafficking, and databases.
Benefits
Comp & perks- paid time off
- health insurance (medical, dental, vision)
- PPO, HSA and FSA options
- 401k with employer matching contributions
- competitive compensation
- annual bonus or other incentive plans
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical proficiencytechnical abstraction skillsprogrammatic advertisingad serversrich media adstraffickingdatabases
Soft Skills
leadershipteam managementdecision-makingcommunicationcollaborationcoachingrelationship buildingproject managementperformance management