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Integral Ad Science

Director, Technical Account Management

Integral Ad Science

. Oversee the Technical Account Managers (TAMs) responsible for Global and Enterprise East account segments .

Posted 5/2/2026full-timeNew York City • Illinois, New York • 🇺🇸 United StatesLead💰 $138,600 - $237,600 per yearWebsite

About the role

Key responsibilities & impact
  • Oversee the Technical Account Managers (TAMs) responsible for Global and Enterprise East account segments
  • Drive effective, proactive and strategic high touch technical support to customers
  • Lead team to deliver best in class service consistently exceeding KPIs
  • Manage and develop team members through regular performance reviews and coaching
  • Define annual team goals aligned to company objectives
  • Communicate and collaborate with leadership across all IAS customers
  • Build effective relationships with peers in Sales, Customer Success, Product and R&D Orgs
  • Champion the adoption of new AI-powered tools and technologies for operational excellence
  • Participate in cross-departmental improvement initiatives to transform IAS customer support

Requirements

What you’ll need
  • 10+ years of experience in marketing/digital/ad tech/mar tech in a technical organization
  • Experience managing high performing teams
  • Ability to manage and prioritize between many concurrent projects
  • Strong decision-making skills
  • Technical proficiency and technical abstraction skills
  • Solid knowledge of market trends, and operational trends across the industry
  • Experience with Salesforce, programmatic, ad servers, rich media ads, trafficking, and databases.

Benefits

Comp & perks
  • paid time off
  • health insurance (medical, dental, vision)
  • PPO, HSA and FSA options
  • 401k with employer matching contributions
  • competitive compensation
  • annual bonus or other incentive plans

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical proficiencytechnical abstraction skillsprogrammatic advertisingad serversrich media adstraffickingdatabases
Soft Skills
leadershipteam managementdecision-makingcommunicationcollaborationcoachingrelationship buildingproject managementperformance management