Lead Client Success Manager – Health Systems, Life Sciences
Atropos Health
PythonSQL
Customer Success Representative
Integer Holdings Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $51,000 - $74,800 per year
Job Level
Mid-LevelSenior
Tech Stack
Oracle
About the role
- Perform customer service activities for internal and external customers.
- Be the principal contact for target customers across the breadth and depth of the Integer organization.
- Work collaboratively with Operations, Planning, Engineering, Quality and Sales to provide accurate and succinct solutions to customers in a timely manner.
- Manage the end-to-end order management relationship with Global target customers as it relates to order delivery, executing on contracts and agreements, quoting for new and existing business and any projects that may require multi-site and sales coordination.
- Coordinate responses from various internal stakeholders to assist in responding to customer inquiries.
- Problem solve moderately complex issues and analyze possible solutions using procedures, guides and best practices.
- Execute contract review for order entry process for all Integer sites.
- Work with multi-Site Planning and Operations to establish and communicate standard product lead times and/or temporary lead time changes.
- Partner with Operations and Sales to meet/exceed the needs of the customers to enable more growth.
- Support and participate in any continuous improvement efforts in Customer Success to standardize and simplify processes.
- Support Sales and Operations with data requirements for customer visits, business reviews and/or audits.
- Provide feedback to counterparts as it relates to customers’ order requirements.
Requirements
- Bachelor’s degree in business field or related field
- 3+ years of experience in medical device or related field
- Sales and service acumen
- Ability to work independently as well as within a team
- Customer service experience preferred
- Ability to communicate effectively across the organization throughout all levels both verbally and written
- Good problem-solving skills
- Extreme responsiveness and resilient
- Customer focused and ability to manage multiple tasks simultaneously.
- Demonstrated ability to be organized, act with urgency and adapt to meet deadlines in dynamic environment.
- Strong computer skills including Microsoft Office products.
- Experience with Oracle and Vendor Managed platforms is a plus.
Benefits
- Comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits.
- Parental leave is available after one year.
- Optional employee-paid programs include supplemental life insurance, critical illness, hospital indemnity and accident insurance.
- Employees are immediately eligible to participate in the 401(k) plan with company matching contributions.
- We provide 80 hours (10 days) of company designated holidays per year plus an annual allotment of paid time off.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order managementcontract reviewdata analysisproblem solvingcustomer servicesales acumenproject coordinationlead time managementcontinuous improvement
Soft skills
communicationteamworkindependenceresponsivenessresiliencecustomer focusorganizational skillsadaptabilityurgency
Certifications
Bachelor's degree
