Squadron Electronic Flight Bag Support Specialist

Intecon

Squadron Electronic Flight Bag Support Specialist maintaining and restoring EFB and EUSA devices for Air Mobility Command's flying squadrons. Involves technical support, device management, and record maintenance.

Posted 5/9/2026full-timeCalifornia, Illinois, New Jersey, South Carolina, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $40,000 - $55,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Support Air Mobility Command (AMC) flying squadrons by maintaining aircrew evaluation records, testing materials, qualification status, and recurring Stan/Eval reporting.
Perform set-up, maintenance, and restoration on EFB devices, to include: Device activation, Device/application password reset, Device/application unlock, Initiate lost mode/device retrieval.
Perform set-up, maintenance, and restoration functions on End User Stand Alone (EUSA) devices, to include: Facilitate EUSA device set-up IAW the MDM provider and configuration profile provided by HQ AMC EFB Program Office.
Initiate EUSA device operating system updates as approved by DISA and configuration profile provided by HQ AMC EFB Program Office.
Review audit logs for unauthorized access and/or configuration changes.

Requirements

What you’ll need

High school diploma or equivalent required
Minimum 2 years of relevant experience in device support, user support, mobile device management, EFB support, or comparable technical support environment
Experience with mobile devices, account/password support, configuration profiles, operating system updates, and audit-log review
Ability to troubleshoot and restore user-device functionality in a controlled operational environment
Preferred Qualifications: Associate's degree or greater preferred in information systems, information technology, cybersecurity, electronics, or related field of study
4 or more years of experience in device support, user support, mobile device management, EFB support, or comparable technical support environment
Direct military or civilian experience supporting squadrons in similar roles at one or more performance locations.
Cybersecurity certifications in IAT Level I or II in accordance with DoD/DoW 8140

Benefits

Comp & perks

Comprehensive Group Health Plans (Medical, Dental, and Vision) coverage.
Company-paid Short-Term and Long-Term Disability, Life, and AD&D Insurance.
Critical Illness and Accident Insurance.
Flexible Spending Accounts and Supplemental Plans Available.
Generous Paid Time Off and Holiday Pay.
401k Retirement Plan with Company Match.
Company-paid Training/Development Programs, and Educational Assistance Program.
Employee Assistance, Health Advocacy, and Financial Wellbeing Programs.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

device supportuser supportmobile device managementEFB supportoperating system updatesaudit-log reviewtroubleshootingconfiguration profilespassword support

Soft Skills

ability to troubleshootrestore user-device functionality

Certifications

IAT Level IIAT Level II