Elicit, analyze, validate, and document business and functional requirements for DoD software development projects and programs.
Translate stakeholder needs into clear requirements artifacts (e.g., business requirements, functional requirements, user needs, acceptance criteria) suitable for technical implementation.
Produce professional process documentation, including training and instructional content, guidelines, workflow maps, process flows, and procedural documentation.
Support DoD software development program activities by coordinating requirements, documentation, and process alignment across cross-functional teams.
Develop and maintain processes, tools, templates, and standardized documentation to improve consistency and delivery quality.
Define, develop, and maintain program/project metrics and reporting methods to measure performance, outcomes, and process effectiveness.
Lead and/or support Six Sigma improvement initiatives using the DMAIC cycle (Define, Measure, Analyze, Improve, Control).
Document current-state and future-state processes, identify gaps, and recommend actionable improvements aligned to mission and program objectives.
Utilize ServiceNow to support workflow tracking, requirements/task documentation, and status reporting as required.
Facilitate working sessions with stakeholders to clarify requirements, resolve conflicts, and ensure shared understanding of scope and priorities.
Ensure documentation is accurate, version-controlled, and aligned with program standards and stakeholder expectations.
Support change management by updating process artifacts and training materials as requirements and processes evolve.

Requirements

Education: Bachelor’s degree (or higher-level degree)
5 years of demonstrated intermediate knowledge of gathering, analyzing, and documenting business and functional requirements.
5 years of experience creating process documentation, including training/instructional information, guidelines, workflow maps, processes, and procedural documentation.
5 years’ experience working DoD programs.
5 years of intermediate knowledge supporting DoD software development projects and programs.
5 years of experience developing processes, tools, templates, and developing/maintaining metrics.
5 years of demonstrated experience managing Six Sigma projects using the DMAIC cycle.
Minimum 1–2 years demonstrated knowledge utilizing ServiceNow.

Benefits

Comprehensive Group Health Plans (Medical, Dental, and Vision).
Company-paid Short-Term and Long-Term Disability, Life, and AD&D Insurance.
Flexible Spending Accounts and Supplemental Plans.
Company-paid Training and Development Programs.
Generous Paid Time Off and Holiday Pay.
401k Retirement Plan with Company Match.
Critical Illness and Accident Insurance.
Employee Assistance Program.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business requirementsfunctional requirementsprocess documentationworkflow mapsprocess flowsprogram/project metricsSix SigmaDMAICrequirements analysischange management

Soft Skills

stakeholder engagementconflict resolutioncommunicationcollaborationfacilitationproblem-solvingorganizational skillsattention to detailanalytical thinkingtraining development