Project Manager – DHS Watch Operations
Intecon
full-time
Posted on:
Location Type: Hybrid
Location: Alexandria • Virginia • United States
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Salary
💰 $90,000 - $110,000 per year
About the role
- Lead day-to-day contractor management for Watch operations, including staffing coverage planning, performance oversight, and quality control of watch products across all shifts and functions.
- Establish and enforce Watch production standards for products such as Daily Operations Summary Reports (DOSR), emergent incident reporting, SitReps, and executive briefing materials.
- Oversee the end-to-end DOSR lifecycle: consolidating inputs from MegaCenter spot reports/blotters and regional points of contact, validating facts, coordinating follow-ups with reporting officers/agents, and ensuring delivery timelines support senior leader review and VTC briefings.
- Direct rapid emergent reporting processes to meet short suspense timelines.
- Implement and maintain the Watch information management framework: contact databases, SOP documentation, with DHS-compliant records retention and retrieval readiness.
- Ensure contractor personnel maintain proficiency in FPS/DHS information systems.
- Manage operational coordination and professional working relationships with interagency operations centers.
- Lead watch-floor workflow management and task prioritization during peak operational tempo.
- Develop, deliver, and continuously improve training programs for Senior and Junior Watch Officers.
- Establish and operate a quality assurance program for Watch services and products.
- Oversee contractor program management deliverables: monthly status/progress reports to CO/COR.
- Produce bi-weekly staffing schedules for watch personnel.
- Support vEOC operations readiness as needed.
Requirements
- Education: Bachelor’s degree (BA/BS).
- Experience: 12 years of operations center or emergency management experience, with 8 years in management.
- Required Certifications: Program or Project Management certification.
- Tools & Technologies: Microsoft Office Suite.
- Security Clearance: Secret clearance required.
Benefits
- Comprehensive Group Health Plans (Medical, Dental, and Vision).
- Company-paid Short-Term and Long-Term Disability, Life, and AD&D Insurance.
- Flexible Spending Accounts and Supplemental Plans.
- Company-paid Training and Development Programs.
- Generous Paid Time Off and Holiday Pay.
- 401k Retirement Plan with Company Match.
- Critical Illness and Accident Insurance.
- Employee Assistance Program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
contractor managementperformance oversightquality controlemergent incident reportinginformation management frameworkworkflow managementtask prioritizationtraining program developmentquality assuranceprogram management
Soft Skills
leadershiporganizational skillscommunicationinterpersonal skillsrelationship managementproblem-solvingtime managementtraining and developmentattention to detailadaptability
Certifications
Program Management certificationProject Management certification