Client Success Director – Legal

Intapp

Client Success Director responsible for driving adoption and value across enterprise accounts at Intapp. Focusing on the legal industry and serving as a trusted advisor to clients.

Posted 5/5/2026full-timeCharlotte • New York, North Carolina, Texas • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Serve as the primary point of accountability for client health across your portfolio.
Identify at-risk accounts early and lead the response to protect and grow the client relationship.
Align with Account Managers to ensure success plans, commercial priorities, and relationship milestones are coordinated.
Drive proactive, outcome-focused engagement with assigned accounts.
Participate in and contribute to client business reviews, presenting health and adoption metrics alongside recommendations.
Serve as a subject matter expert in Intapp Walls and broader Compliance product lines.
Consult with clients post-deployment to ensure they capitalize on all available Walls features.
Build a visible presence as a trusted advisor in the market through user group leadership and active participation in Intapp's client community.

Requirements

What you’ll need

12+ years of experience in client success, solution advisory, or consulting roles serving professional services firms, ideally in the legal industry.
Demonstrated expertise with Intapp Walls or equivalent information barrier / ethical wall/knowledge security technologies in a professional services environment.
Proven ability to manage the client success of a portfolio of enterprise accounts, including executive-level stakeholder relationships.
Strong consultative and communication skills: ability to listen carefully, influence at all levels, and navigate complex organizational dynamics.
Experience with change management or developing adoption strategies for enterprise technology platforms.
Strong analytical skills and ability to synthesize input from multiple sources into clear client-facing recommendations.
Resourceful problem-solver with results orientation and strong time management discipline.
Bachelor’s degree required.
Ability to travel up to 10-20% of the year for client visits, user group sessions, and industry events.

Benefits

Comp & perks

Professional development opportunities supported by a community of experienced professionals.
Reimbursement for training and continuing education.
Modern, open offices designed to inspire creativity and collaboration.
Complimentary lunches and fully stocked kitchens.
Comprehensive wellness and flexible time off programs.
Family-formation benefits and support during family-building journey.
Paid volunteer time off and a donation matching program for community support.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client successsolution advisoryconsultingchange managementadoption strategiesanalytical skillsproblem-solvingtime management

Soft Skills

consultative skillscommunication skillsinfluencelisteningnavigating organizational dynamicsresourcefulnessresults orientation