Intact

Sales and Customer Service Representative

Intact

full-time

Posted on:

Location Type: Hybrid

Location: Ottawa • 🇨🇦 Canada

Visit company website
✨ AI Apply
Apply

Job Level

Junior

About the role

  • Advise customers on appropriate insurance products and answer product questions
  • Analyze individual customer needs, promote and cross-sell personal insurance products and services
  • Accept and process payment method changes and update customer accounts accurately and timely
  • Handle telephone and electronic inquiries from existing customers, provide exceptional customer service and resolve issues promptly
  • Become a trusted advisor helping Canadians protect their assets
  • Participate in mentoring and training provided by the company
  • Potential for promotion after six months based on performance

Requirements

  • You self-identify as Indigenous (First Nations, Inuit, or Métis)
  • At least one year of customer service experience in a call center environment.
  • Previous experience in sales and customer loyalty is highly desirable.
  • Excellent communication skills, with the ability to simplify complex information for customers and colleagues, and the ability to understand and empathize with others.
  • Proficiency in technology and ease in navigating multiple systems.
  • Ability to multi-task and remain calm under pressure.
  • You must be prepared to study for and pass the provincial insurance licensing exam with the support of our in-house training team.
  • Bilingualism in English and French is a considerable advantage.
  • No Canadian work experience is required, but candidates must be authorized to work in Canada full-time.
  • During training, availability to work 35 hours, Monday to Friday, with day time shifts (9am to 5pm).
  • After training, availability to work 35 hours, including every Saturday, with evening shift (between 10.30am and 8pm).
  • During the first year, you will be asked to work on public holidays and will be paid in accordance with labor standards.
Benefits
  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicesalescross-sellingpayment processinginsurance productsprovincial insurance licensing exambilingualism
Soft skills
communicationempathymulti-taskingproblem-solvingmentoringtraining
Certifications
provincial insurance license