Customer Service Representative II

Intact

Customer Service Rep II role at Intact providing exceptional service to customers via phone and email. Supporting products and systems with a focus on improving the customer experience.

Posted 5/29/2026full-timeToronto • 🇨🇦 CanadaJuniorMid-Level💰 CA$47,100 - CA$57,500 per yearWebsite

About the role

Key responsibilities & impact

Answer call and email inquiries in a timely manner and adhere to service standards and maintain quality interactions
Act as a subject matter expert for our Intact systems & products, including any system enhancements or new product launches
Support the use of Intact's Broker Technology including Contact, eDocs, Broker Portal & EDI Download
Log calls and identify potential training needs, system issues and system response times
Based on these technical trends & feedback from brokers on underwriting issues, provide recommendations to improve processes
Liaise with internal business partners on training requirements for usage improvement improve usage and Broker experience
Maintain usage reports on services & call types

Requirements

What you’ll need

At least 2 years experience in a customer service role
Prior call center and insurance experience is considered a strong asset
Working towards Chartered Insurance Professional (CIP) designation considered an asset
Passionate about customer service and delivering an exceptional experience over the phone on a high volume queue line
A problem solver who will identify needs, troubleshoot effectively, and take accountability for providing solutions
An excellent written and verbal communicator
Strong team player with a positive attitude, with adaptable time management skills
High computer literacy, including working knowledge of MS Office product suite
Bilingual French and English (an asset)

Benefits

Comp & perks

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecall center experienceinsurance experienceproblem solvingtroubleshootingtime managementbilingual

Soft Skills

communicationteam playerpositive attitudeadaptabilityaccountability

Certifications

Chartered Insurance Professional (CIP)