Claims Consultant, Specialty – E+O/D+O/Commercial Crime

Intact

Claims Consultant managing complex E&O, D&O, Crime and Cyber claims across Central and Western Canada. Direct handling of claims, providing expertise, and delivering excellent customer service.

Posted 5/22/2026full-timeVancouver • 🇨🇦 CanadaSeniorLead💰 CA$118,700 - CA$145,100 per yearWebsite

About the role

Key responsibilities & impact

Handle complex multi-line claims through all distribution channels
Assessing coverage under the respective policies and communicating coverage positions or issues with underwriters and other internal stakeholders, brokers and insureds
Assessing exposures and determining appropriate reserves
Retaining the services of internal or external panel legal counsel and other support services (when necessary)
Lead, supervise, guide and provide technical advice to regional file handlers to ensure consistent and effective claims handling
Train colleagues on complex claims handling
Work with Underwriting to identify potential risks and trends, as well as with marketing efforts
Provide brilliant customer service to brokers, insureds, and colleagues
Deliver and exceed on all key performance indicators as it relates to loss development, claims leakage control and expense management
Leverage your expertise in a creative, continuous improvement environment to support a model of best practice operations
Effectively negotiate claims when appropriate
Attend settlement conferences and trials

Requirements

What you’ll need

10+ years’ experience with direct handling of large and complex Errors and Omissions (E&O) and Directors and Officers (D&O) claims
Experience in other Specialty lines of business, such as Cyber or Crime is an asset
University degree or any combination of training and experience deemed relevant for the role.
A critical thinker and have intellectual curiosity when approaching complex problems in time-sensitive situations
A skilled communicator allowing you to foster favorable business relationships and provide clear guidance to clients and stakeholders, internal and external
A problem-solver and able to gather information, evaluate a situation and negotiate the next steps toward a solution
Able to adapt to changing needs and understand the need to be flexible and agile
A planner and able to effectively organize to establish an effective strategy
A strong collaborator and have a passion for mentoring and coaching others
Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position
CIP designation is an asset
Flexible to travel as needed

Benefits

Comp & perks

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 15%

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims handlingErrors and Omissions (E&O) claimsDirectors and Officers (D&O) claimsCyber insuranceCrime insurancenegotiationrisk assessmentreserves determinationcustomer serviceperformance indicators

Soft Skills

critical thinkingintellectual curiositycommunicationproblem-solvingadaptabilityplanningcollaborationmentoringcoachingflexibility

Certifications

CIP designation