Unit Director, Transport, Marine, Litigation

Intact

Directeur d'unité supervisant une équipe gérant des réclamations civiles, cargo et responsabilité. Responsable de l'élaboration de plans d'affaires et des relations avec d'autres unités opérationnelles.

Posted 5/13/2026full-timeLaval • 🇨🇦 CanadaLead💰 CA$101,800 - CA$124,400 per yearWebsite

About the role

Key responsibilities & impact

Participate in the development and implementation of business plans and manage operations to achieve key business objectives.
Develop, recommend and implement management and/or organizational initiatives to support company strategies, including changes to organizational structure and improvements to processes and technology.
Establish and maintain productive business relationships with underwriting, risk control and other operational units.
Provide effective leadership by motivating staff, supporting engagement, and being responsible for hiring and performance feedback.
Promote continuous learning and technical development within the team through training, mentoring and structured development plans.
Conduct monthly audits of claims files and provide coaching on your team’s technical and professional skills; facilitate continuous learning by developing robust development plans for your employees.
Communicate effectively with various departments to support your team’s workflows and improvements.
Provide technical support on claims files regarding policy interpretation, settlement negotiations and liability determination.
Maintain respectful and productive business relationships with vendors, brokers, service providers, law firms and internal client groups.

Requirements

What you’ll need

Management experience is an asset
At least 7 years’ experience in the insurance industry
At least 5 years’ experience in claims handling, preferably in specialty insurance
Strong knowledge of auto, home and litigation insurance
Technical knowledge of transportation, cargo, marine, contamination, bodily injury and liability is an asset
Leadership skills, including the ability to motivate and coach employees to achieve results
Strong analytical and decision-making skills
Project management and change management skills
Holding or working toward a recognized professional insurance designation (e.g., Chartered Insurance Professional - CIP) is an asset
Possession of a 5A Claims Expert certificate
Bilingualism required. Regular interaction with French- and English-speaking clients and colleagues across the country is necessary.

Benefits

Comp & perks

Flexible work arrangements and a hybrid work model
Option to purchase up to 5 additional days of vacation per year
Multiple benefits to support physical and mental well-being, including telemedicine, a wellness account and more
Employee share purchase plan and other savings: up to 12% of salary or more (ask how you could earn a guaranteed lifetime income)
Our pension offerings provide long-term flexibility and security for employees beyond their careers.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims handlingpolicy interpretationsettlement negotiationsliability determinationproject managementchange managementanalytical skillsdecision-making skillstechnical knowledge of transportationtechnical knowledge of marine

Soft Skills

leadership skillsmotivating staffcoaching employeescommunication skillsrelationship managementengagement supportcontinuous learning promotionperformance feedbackorganizational initiative developmentprocess improvement

Certifications

Chartered Insurance Professional - CIP5A Claims Expert certificate