Intact

Business Analyst I, OPL – Claims System Management

Intact

full-time

Posted on:

Location Type: Hybrid

Location: Montréal • Canada

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 CA$59,300 - CA$72,500 per year

About the role

  • Handle and resolve day-to-day system referrals from users in a timely fashion
  • Meet regularly with regional teams to review ongoing system issues
  • Monitor trends to identify opportunities for user training and system changes and enhancements
  • Act as the liaison between users, IT and other departments as required
  • Test system changes
  • Act as a subject matter expert for personal insurance systems
  • Consult on system functionality
  • Support in the analysis of business requirements for changes existing systems (Bug Fixes)
  • Perform any other duties relating to production support as assigned by your manager.

Requirements

  • Demonstrated Experience with Claims tools/processes (Contact Claims and Contact 360)
  • Project management experience, an asset
  • Experience in production support
  • Strong ability to investigate and analyse problems of a technical nature
  • Demonstrated ability to cope with change effectively.
  • Have initiative and is autonomous.
  • Skills for time and priority management.
  • Ability to manage multiple files at the same time.
  • Good communication skills (oral and written).
  • Knowledge of the Auto & Home insurance industry (asset).
  • No Canadian work experience required however must be eligible to work in Canada.
  • For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country
Benefits
  • Flexible work arrangements and a hybrid work model
  • Possibility to purchase up to 5 extra days off per year
  • Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
  • Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Claims toolsContact ClaimsContact 360Production supportProblem investigationBusiness requirements analysisSystem testingSystem functionality consultation
Soft Skills
Change managementInitiativeAutonomyTime managementPriority managementMulti-taskingCommunication skills