Intact

Manager, Observability

Intact

full-time

Posted on:

Location Type: Hybrid

Location: Montréal • 🇨🇦 Canada

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudGoogle Cloud PlatformGrafanaSDLC

About the role

  • Own platform operations and roadmap (Elastic, Dynatrace, Micro Focus, Grafana)
  • Manage capacity, cost, performance, and security
  • Govern logging, telemetry, tracing, topology, and data lifecycle/quality
  • Publish standards and guardrails; ensure compliance via gating and maturity checks
  • Align governance with enterprise architecture
  • Manage vendor relationships in collaboration with the Director
  • Build partnerships across IT, application owners, infrastructure, and SDLC stakeholders
  • Coach on instrumentation, alert hygiene, dashboards, tracing, and topology
  • Lead the observability community and deliver shared trainings and templates
  • Communicate platform health, adoption, coverage, and outcomes
  • Enrich signals with app, infra, and network data; apply anomaly detection and AI to reduce noise
  • Provide reusable dashboards, alert policies, runbooks, and instrumentation patterns
  • Strengthen incident response, major-incident support and contribute to post-mortems
  • Implement enhancements that lower detection time and MTTR
  • Automate provisioning, config-as-code, data onboarding, alerting, and visualization
  • Embed observability in CI/CD and pre-release checks; promote “observability by default”
  • Support SRE goals by enabling SLIs/SLOs/SLAs and improving reporting
  • Manage two Agile product teams and a 24/7 Operations Center
  • Develop talent and a culture of automation, reliability, and customer service
  • Maintain backlog and roadmap; prioritize features and cost; drive continuous improvement and report outcomes

Requirements

  • 6+ years in observability/platform engineering, with 2+ years leading ops/platform teams
  • Hands-on expertise with observability tooling (Elastic Stack, Dynatrace, Grafana, Micro Focus) and pipelines for logging, metrics, tracing, and topology
  • Experience building automation and self-service for observability (IaC, CI/CD, config-as-code) and integrating observability into the SDLC
  • Familiarity with multi-cloud (AWS, Azure, GCP) and on-prem environments; hybrid infrastructure visibility across Canada
  • Background in 24/7 operations and service management
  • Strong communication, stakeholder partnership, coaching, and vendor management skills
  • Experience with AI/ML anomaly detection and analytics in observability contexts
  • Familiarity with SAFe/Agile product management and platform roadmaps
  • Exposure to performance engineering and enterprise architecture standards
  • Relevant certifications (Cloud: AWS/Azure/GCP; ITIL/Service Management; Observability/SRE/DevOps)
  • Bilingual (French and English): Need to interact on a regular basis with colleagues across the country
Benefits
  • Support, opportunities and performance-led financial rewards at a workplace where you can shape the future
  • Policies to ensure equal access and participation for people with disabilities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
observabilityplatform engineeringautomationself-serviceIaCCI/CDconfig-as-codeanomaly detectionperformance engineeringdata lifecycle
Soft skills
communicationstakeholder partnershipcoachingvendor managementcontinuous improvementcustomer serviceteam leadershipcollaborationtrainingincident response
Certifications
AWSAzureGCPITILService ManagementObservabilitySREDevOps