Customer Service Representative – Claims
Intact
full-time
Posted on:
Location Type: Office
Location: Montreal • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Be a subject matter expert on policies, products, services, and initiatives
- Answer inquiry and new claims calls on an inbound queue
- Accurately document files reflecting conversations and actions taken on claims
- Initiate difficult conversations with empathy and clarity regarding policy or operational challenges
- Ensure daily call centre metrics are met while handling high volume of inbound calls
- Provide quality customer service and document files clearly
- Execute multiple tasks aligning with changing priorities and deadlines
Requirements
- Customer service and sales experience preferred
- Insurance experience is considered an asset
- Self-motivated, resourceful, and resilient
- Superior organizational skills and results-oriented
- Must be flexible to work 35 hours a week during business hours: Monday to Friday 8:00 am to 6:00 pm
- Must be eligible to work in Canada
Benefits
- Intact's commitment to support, opportunities, and performance-led financial rewards
- Equal opportunity employer
- Policies to ensure equal access and participation for people with disabilities
- Accessible workplace adjustments available upon request
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicesales experienceself-motivatedresourcefulresilientorganizational skillsresults-orientedempathyclarityflexibility