Civil Liability Unit Manager
Intact
full-time
Posted on:
Location Type: Hybrid
Location: Laval • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Help develop and implement business plans and manage operations to achieve core business objectives.
- Provide effective leadership, motivate team members, oversee hiring and conduct performance evaluations.
- Guide your team in developing their technical and professional skills, and foster continuous learning by creating strong development plans for employees.
- Support employees in making informed decisions regarding claim eligibility, insurance coverage and liability.
- Develop, recommend and implement management and organizational initiatives that align with corporate strategies, including structural changes and process or technology improvements.
- Act as a consultant and advisor on claims issues such as liability determination, policy interpretation and settlement negotiation to help resolve claims issues.
- Liaise with other departments and claims adjusters on technical and administrative matters.
- Maintain respectful business relationships with brokers, service providers, law firms and internal client groups.
Requirements
- College or university degree, or an equivalent combination of education and relevant experience
- Class 5a claims adjuster licence (asset)
- Strong expertise in insurance policy analysis and civil liability
- Excellent communication and interpersonal skills, with the ability to engage staff at all levels
- Staff coaching and development experience
- Demonstrated leadership skills
- Excellent customer service skills
- Knowledge of provincial auto, home and civil liability insurance regulations
- Bilingualism (English and French): You will be required to interact with colleagues from across the country on a regular basis
Benefits
- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
insurance policy analysiscivil liabilityclaims managementperformance evaluationstaff coachingorganizational initiativesprocess improvementsettlement negotiationclaims adjuster licence
Soft skills
leadershipcommunicationinterpersonal skillsteam motivationcustomer servicestaff engagementcontinuous learningrelationship management
Certifications
Class 5a claims adjuster licence