Intact

External Claims Adjuster

Intact

full-time

Posted on:

Location Type: Office

Location: St-Hyacinthe • 🇨🇦 Canada

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Job Level

Mid-LevelSenior

About the role

  • Investigate relatively complex commercial and personal property claims quickly and respectfully through communications with clients, contractors, consultants and other stakeholders.
  • Perform on-site tasks on behalf of telephone adjusters.
  • Deliver superior customer service to external and internal clients and respond to inquiries about the claims process.
  • Document the claim file by meeting with all parties involved and obtaining appropriate reports and statements from clients, experts, third-party adjusters, claimants, witnesses, police and other relevant specialists to determine coverage.
  • Analyze collected information, interpret insurance policy wording, determine coverage and assess damages.
  • Negotiate with clients, claimants, lawyers and insurers to settle claims within established authority limits.

Requirements

  • University degree, college diploma or equivalent professional experience
  • 5 to 7 years of experience managing personal and commercial property claims with at least some experience gained directly in the field
  • Passion for customer service with strong written and verbal communication skills
  • Self-directed and results-oriented, able to work in a fast-paced, evolving environment
  • Strong technology aptitude with excellent computer skills
  • Excellent problem-solving and troubleshooting abilities
  • Valid driver’s license with a clean driving record
  • Ability to travel on short notice
Benefits
  • A financial rewards program that recognizes your success
  • An employee stock purchase plan for eligible employees; we match 50% of net shares purchased
  • A flexible, comprehensive retirement and benefits plan, with access to virtual healthcare
  • Flexible work arrangements
  • The option to purchase up to 5 additional days of leave per year
  • An annual wellness account that promotes an active, healthy lifestyle
  • Access to tools and resources to support physical and mental health, embrace change and connect with colleagues
  • A dynamic workplace learning ecosystem featuring learning paths, interactive online content and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build connections and provide development opportunities
  • Inspiring leaders and colleagues who will support you and help you grow
  • A community impact program — because what matters to you is part of what makes you unique, and the way you give back should be just as unique

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
property claims managementinsurance policy interpretationdamage assessmentnegotiationreport documentationstakeholder communicationcustomer service
Soft skills
written communicationverbal communicationself-directedresults-orientedproblem-solvingtroubleshootingadaptability
Certifications
university degreecollege diploma