Senior Customer Service Specialist – International Bond & Marine Brokerage
Intact Insurance Specialty Solutions
full-time
Posted on:
Location Type: Hybrid
Location: Morristown • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $62,000 per year
Job Level
Senior
About the role
- Fields both phone calls and written correspondence (including e-mail) from insureds and field office personnel
- Responsible for the renewal of insurance policies
- Invoice New and Renewal Business
- Responds to Billing inquiries including in-depth analysis of balances preparation of payment/premium histories as needed
- Uses independent judgement to take appropriate action but will review defined guidelines to satisfactorily resolve issues, i.e., waive fees, amend installments, adjust minimum dues, etc.
- Interacts with customers and/ or agents for the collection of an account
- Responsible for resolving and collecting past due receivables by initiating customer and agency contact
- Provides Loss Runs, copies of policies, copies of billing documents as requested
- Identify and analyze system problems impacting billing distinguishing between billing system issues or other systems with an impact to billing; create ticket or forward to appropriate area to address
- Prepares and submits documentation for Surplus Lines Filings through Third Party
- Train/provide guidance to other team members in new functions/changes when requested
- Assist in training of new hires
Requirements
- Bachelor’s degree preferred
- 3-5 years customer service experience required
- 3-5 years P&C insurance background, Commercial and Specialty Lines preferred
- Applied/Epic system experience a plus
- P&C producer license a plus
Benefits
- Comprehensive medical, dental and vision insurance with no waiting period
- Competitive paid time off programs
- 401(k) savings and annual contributions of up to 12% of annual salary
- Mental health support programs
- Life and disability insurance
- Paid parental leave
- A variety of additional voluntary benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billing analysispolicy renewalinvoice processingloss run preparationdocumentation submissionsystem problem identificationcustomer account collectionpremium history preparationfee adjustmentinstallment amendment
Soft skills
independent judgementcustomer interactionteam guidancetrainingcommunication
Certifications
P&C producer license