Insure Connect Services

Commercial Insurance Account Manager

Insure Connect Services

full-time

Posted on:

Location Type: Remote

Location: South Africa

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 ZAR 2,600 - ZAR 3,200 per month

About the role

  • Portfolio Ownership
  • End-to-end management of renewals, endorsements, MTAs, and client enquiries across a diverse commercial book.
  • Manage annual renewals from pre-renewal strategy through to placement, documentation, and client communication.
  • Handle endorsements, mid-term adjustments, and ongoing policy maintenance with accuracy and efficiency.
  • Technical Underwriting & Placement Support
  • Provide technical underwriting support on both standard and complex commercial risks.
  • Assist senior team members with larger, more complex accounts, including insurer negotiations, market presentations, and placement strategies.
  • Review policy wordings, terms, conditions, and premiums to ensure suitability and compliance.
  • Client & Insurer Engagement
  • Act as a key point of contact for clients and insurers, maintaining strong professional relationships.
  • Liaise directly with underwriters to negotiate terms, resolve queries, and secure competitive outcomes.
  • Support claims processes where required, ensuring smooth communication and resolution.
  • Growth, Retention & Book Development
  • Identify cross-sell and upsell opportunities within the existing portfolio.
  • Support new business initiatives through technical input, onboarding, and transition of accounts.
  • Contribute to retention strategies by delivering proactive, reliable service.
  • Process, Systems & Quality Control
  • Work confidently within a modern broking platform and related systems.
  • Contribute to the continuous improvement of internal processes, workflows, and service standards.
  • Ensure compliance with regulatory requirements, internal governance, and documentation standards.

Requirements

  • Proven experience as a Commercial Underwriter or Commercial Account Manager within an insurance brokerage
  • Experience managing a commercial portfolio end-to-end (renewals, MTAs, servicing)
  • Comfortable time-shifting to support international brokers
  • Confident using brokerage, computer, and accounting systems
  • Reliable remote setup, including back-up power and internet
  • Strong English communication and professional presence (video submission required)
  • Experience supporting complex, high-value commercial accounts
  • Able to work independently, manage priorities, and take ownership
  • Detail-oriented with a structured, process-driven approach
  • Seeking a long-term role within a growing, modern brokerage
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical underwritingpolicy maintenancerenewals managementendorsementsmid-term adjustmentsclient communicationinsurer negotiationsmarket presentationspolicy wording reviewcompliance
Soft Skills
relationship managementnegotiationindependent workpriority managementdetail-orientedprocess-drivenproactive servicecommunicationownershipadaptability