Configure, test, demonstrate, and activate the UKG Ready Platform for POA Clients, specific to their needs.
Train clients on the UKG Ready platform, including Payroll, HRIS, Time & Labor Management, and Benefits solutions.
Coordinate and deliver client training sessions to ensure successful system adoption and long‑term usability.
Work closely with Sales partners to support seamless client hand‑offs and deliver a positive, consultative implementation experience.
Schedule and attend client hand‑off meetings to confirm implementation scope, timelines, and expectations.
Provide quality control and validation of client data throughout the implementation process to ensure accuracy and compliance.
Deliver outstanding client service by anticipating needs, maintaining professional and frequent communication, and responding promptly to service requests.
Develop and maintain positive, productive relationships with clients, Sales representatives, teammates, and POA leadership.
Exercise independent judgment to achieve outcomes that benefit both clients and POA.
Actively seek opportunities to expand POA services by identifying client needs and supporting additional product offerings.
Regularly participate in internal and external training, expanding and sharing knowledge within the POA Team.
Act as back-up for teammates as needed, ensuring overall team service excellence.
Work effectively with the entire POA team, seeking input and developing win-win solutions to any process, service, quality, or productivity issues.
Maintain a high degree of technical competence and industry/market expertise.
Comply with all company work rules, standards, policies, and procedures at all times.
Continuously improve professional skills by actively participating in internal and external development opportunities.
Demonstrate integrity and leadership.

Requirements

3-5 years of Payroll, HRIS, or client implementation / onboarding experience
Advanced knowledge of UKG Ready
Experience with configuring TLM Pay Calc 2.0
Prior experience configuring Payroll, HRIS, Time & Labor, and Benefits platforms in a SaaS Payroll / HRIS / TLM environment
Employee Benefits configuration and enrollment experience
FPC or CPP certification (preferred)
Strong knowledge of Payroll, Tax, Garnishments, Workers’ Compensation, and Health Benefits
Advanced Microsoft Excel proficiency, including functions and formulas
Excellent written and verbal communication skills
Strong analytical, organizational, and problem-solving skills
Detail-oriented with the ability to manage multiple implementations and deadlines
Ability to work effectively both independently and within a collaborative team environment

Benefits

Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

UKG ReadyPayrollHRISTime & Labor ManagementBenefits solutionsTLM Pay Calc 2.0SaaS PayrollMicrosoft ExcelData validationClient implementation

Soft Skills

CommunicationAnalytical skillsOrganizational skillsProblem-solving skillsDetail-orientedTeam collaborationClient serviceIndependent judgmentRelationship buildingLeadership

Certifications

FPCCPP