Display a customer service mentality and deliver outstanding client service, including proactively anticipating client needs, maintaining frequent and professional client communication, and responding quickly to service requests.
Actively seek to grow POA business by identifying and acting on sales opportunities.
Maintain a book of business.
Coordinate client training activities within a book of business.
Attend client hand-off meetings with the Implementation Team.
Develop and maintain positive and productive relationships with POA leadership, peers, co-workers, teammates, IOA employees, and all clients.
Ensure beneficial outcomes using discretion and judgment.
Provide quality control over data integrity for all clients.
Regularly participate in internal and external training, expanding and sharing knowledge within the POA Team.
Act as back-up for teammates as needed, ensuring overall team service excellence.
Work effectively with the entire POA team, seeking input and developing win-win solutions to any process, service, quality, or productivity issues.
Maintain a high degree of technical competence and industry/market expertise.
Comply with all company work rules, standards, policies, and procedures at all times.
Continuously improve professional skills by actively participating in internal and external development opportunities.
Demonstrate integrity and leadership.

Requirements

High degree of technical ability within the UKG Ready platform, including the ability to train clients, troubleshoot issues, and successfully import data
Current FPC or CPP Designation - Preferred
3 - 5 years of Payroll Service Bureau Experience - Preferred
College Degree Preferred
Expert level knowledge in Payroll, Tax, Garnishments, 401K, and Health Benefits
Familiarity with TLM Pay Calc 2.0
Excellent written and verbal communication skills
High degree of documented Excel skills, including functions, formulas, pivot tables, and V-lookups
Strong facilitation, analytical, and critical thinking skills, with the ability to gather and analyze information
Able to work effectively independently and in a team environment, with strong organizational skills and the ability to multi-task, meet deadlines, and adapt to changing priorities
Detail-oriented with excellent Microsoft Office skills

Benefits

Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Employee stock plan participation
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

UKG ReadyPayrollTaxGarnishments401KHealth BenefitsExcelTLM Pay Calc 2.0Data IntegrityQuality Control

Soft Skills

Customer ServiceCommunicationRelationship BuildingAnalytical ThinkingCritical ThinkingOrganizational SkillsTeamworkAdaptabilityDetail-orientedLeadership

Certifications

FPCCPPCollege Degree