Assess, map, and redesign business processes using established methodologies to enhance quality, efficiency, and consistency
Apply techniques such as Lean, Six Sigma, ISO, Agile, or related frameworks to diagnose issues and recommend solutions
Collect, analyze, and interpret data to uncover trends, identify bottlenecks, and validate opportunities for improvement
Lead or support multiple process improvement initiatives, coordinating tasks and timelines with moderate supervision
Facilitate working sessions with stakeholders across departments to build consensus and ensure alignment throughout improvement efforts
Assist in communicating, implementing, and reinforcing new or updated processes while helping stakeholders adapt effectively
Create detailed process documentation, workflows, diagrams, and training materials to support adoption and knowledge transfer
Support the development of metrics, dashboards, or monitoring tools to track process effectiveness and sustainability
Partner with business units to identify improvement opportunities and provide recommendations aligned with organizational goals
Deliver process-related presentations or training as needed to support project understanding and alignment
Engage in quality improvement initiatives and ensure processes meet IOA standards, regulatory requirements, and best practices
Support process reviews that consider operational risks, ensuring redesigns address compliance and quality implications
Assist in integrating updated processes within existing systems and business operations, coordinating with impacted teams
Maintain awareness of relevant insurance industry processes, trends, and regulatory practices to inform recommendations
Provide guidance to junior team members when needed and collaborate closely with peers on shared improvements.

Requirements

2–4 years of experience in process analysis, business process management, project management, and/or related operational improvement work
Bachelor’s degree (preferred) OR a combination of training, certifications, and experience that provides equivalent knowledge
Demonstrated proficiency with at least one improvement or project methodology (e.g., Lean, Six Sigma, ISO, Agile, ADKAR, PMP)
Strong analytical and problem‑solving skills with the ability to evaluate complex workflows and propose practical, scalable solutions
Effective communication skills with the ability to tailor messaging to various roles and levels across the organization
Proven ability to collaborate with cross‑functional teams, facilitate discussions, and build consensus
Strong organizational and time‑management skills, with experience coordinating multiple initiatives simultaneously
Solid understanding of business operations, process workflows, and insurance industry concepts preferred.

Benefits

Highly competitive pay rate based on relevant work experience
Compensation for travel and mileage
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

process analysisbusiness process managementproject managementLeanSix SigmaISOAgileADKARPMPdata analysis

Soft Skills

analytical skillsproblem-solving skillseffective communicationcollaborationfacilitationorganizational skillstime-management skillsstakeholder engagementconsensus buildingguidance

Certifications

Bachelor's degreeLean certificationSix Sigma certificationISO certificationAgile certificationPMP certification