Desktop Support Specialist
Insurance Office of America
full-time
Posted on:
Location Type: Hybrid
Location: Longwood • Florida • United States
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Salary
💰 $19 - $21 per hour
Job Level
About the role
- Provide first-level technical support via phone for desktops, laptops, printers, and related hardware
- Troubleshoot and resolve software issues, including operating systems, Microsoft Office Suite, and other business applications
- Assist with the setup, configuration, and deployment of new hardware and software for end users
- Maintain and update help desk tickets, ensuring timely resolution and accurate documentation of issues and solutions
- Collaborate with IT teams to escalate and resolve complex technical problems
- Perform routine maintenance and updates on desktop systems to ensure optimal performance and security
- Support remote users with connectivity, VPN access, and remote desktop tools
- Provide training and guidance to users on best practices and efficient use of technology tools
- Maintain inventory of desktop hardware, software licenses, and peripheral equipment
- Assist in implementing and enforcing IT policies and procedures related to desktop usage and security
- Participate in IT projects involving desktop rollouts, upgrades, and migrations
- Ensure compliance with company standards and security protocols in all desktop support activities
- Document technical procedures, troubleshooting steps, and user guides for internal use
- Collaborate with vendors and service providers for warranty repairs and technical support
- Contribute to continuous improvement initiatives within the IT support function
Requirements
- High school diploma or equivalent required
- Minimum of 1 year of experience in desktop support or a related IT support role
- Proficiency with Microsoft Windows operating systems and Microsoft Office applications
- Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Familiarity with help desk ticketing systems and remote support tools
- Willingness to adapt to changing technologies and business needs
Benefits
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Employee stock plan participation
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
desktop supporttroubleshootingMicrosoft WindowsMicrosoft Office SuiteVPN accessremote desktop toolshardware setupsoftware deploymenttechnical documentationIT policies
Soft Skills
problem-solvingtime managementprioritizationcollaborationadaptabilitycommunicationtrainingcustomer serviceattention to detailcontinuous improvement
Certifications
high school diploma