Portal Support Administrator

Insurance Council of BC

Portal Support Administrator handling incoming portal support calls and emails for Insurance Council. Assisting with exam registrations and licensing queries in a hybrid work environment.

Posted 5/9/2026full-timeVancouver • 🇨🇦 CanadaMid-LevelSenior💰 CA$53,347 - CA$66,684 per yearWebsite

About the role

Key responsibilities & impact

Handling incoming calls and emails for portal support and assisting examinees
Assisting licensees and applicants with exam registration, online portal, course registration, and licence renewal
Escalating inquiries to the examinations, practice, education, and licensing teams as appropriate
Answering phone calls and emails, assisting with inquiries within areas of responsibility
Responding to voicemail messages and escalating inquiries as appropriate
Ordering office supplies
Shipping and receiving boxes for Iron Mountain
Providing reception and mail coverage, as required
Supporting in-person Council meetings in the office, or other meetings as required
Understanding Council operations and detailed knowledge of exam registration requirements

Requirements

What you’ll need

2-year administrative diploma, preferred
Excellent organizational skills and attention to detail
Punctual, dependable, and able to function well under pressure
Ability to work independently and as part of a team
Good time management skills, ability to meet deadlines, and deal with multiple concurrent tasks
Good word processing skills, with a typing speed of 45 wpm
Ability to lift up to 20lbs

Benefits

Comp & perks

Comprehensive health and dental plan
Work-life balance
Hybrid work environment (work from office/residence in BC)
Professional development
Equitable employment opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

word processingtyping speed 45 wpm

Soft Skills

organizational skillsattention to detailpunctualitydependabilityability to function under pressureindependenceteamworktime managementability to meet deadlinesability to handle multiple tasks

Certifications

2-year administrative diploma