Compliance Officer

Insurance Council of BC

Compliance Officer managing complaints and inquiries within the regulatory framework of the Insurance Council of British Columbia. Focusing on compliance, investigation, and public protection.

Posted 5/2/2026full-timeVancouver • 🇨🇦 CanadaMid-LevelSenior💰 CA$85,000 - CA$90,000 per yearWebsite

About the role

Key responsibilities & impact

Review complaints against licensees or former licensees to determine whether the matter is within Council’s jurisdiction, identify non-compliance with requirements and potential risks to the public which require investigation.
Review, research and respond both verbally and in writing to inquiries.
Identify precedents.
Draft and issue reminder and best practice letters where conduct concerns are identified but can be addressed remedially.
Draft and issue closing letters and other correspondence to complainants and licensees.
Conduct investigations related to breaches of Continuing Education and Errors and Omissions requirements.
Research other regulators websites for disciplinary actions taken against licensees.
Prepare and present reports and letters for consideration by a Review Committee and/or Voting Council.
Document meetings or interactions with Licensees, Complainants or other witnesses as required.
Assist the public in resolving complaints or concerns with licensees by providing information and direction where possible.
Prepare both external and internal written communications as required.
Liaise with other departments and external stakeholders as required.
Identify emerging trends and work with the Manager, Compliance to develop recommended courses of action.
Remain current on industry issues, legislation, practices and regulation.
Assist the Manager, Compliance as required.
Handle other duties as assigned.

Requirements

What you’ll need

Minimum 3 years of experience in a regulatory, financial services or related field
Post-secondary education, such as a university degree in a related field like Business Administration, or equivalent experience
Insurance or financial services certification, such as CIP, CAIB, CLU, CFP, is an asset
Computer skills, having proficiency with the Microsoft Office suite, specifically with word processing and excel
Conflict resolution skills
Excellent oral and written communication skills
Demonstrated analytical and judgement skills
Ability to handle a large volume of varied work and deal with several concurrent tasks
Ability to interpret and apply legislation and policies to differing situations.

Benefits

Comp & perks

Comprehensive health and dental plan
Work-life balance
Hybrid work environment (work from office/residence in BC)
Professional development
Equitable employment opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

regulatory complianceinvestigative researchreport writinganalytical skillsjudgment skillslegislation interpretationconflict resolution

Soft Skills

oral communicationwritten communicationorganizational skillsinterpersonal skillsability to handle multiple tasks

Certifications

CIPCAIBCLUCFP