Customer Success Manager

Instructure

Customer Success Manager managing higher education clients for Instructure. Focusing on customer experience and supporting the implementation of the Instructure Learning Platform.

Posted 6/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $85,000 per yearWebsite

Tech Stack

Tools & technologies

SCSS

About the role

Key responsibilities & impact

Manage the Instructure customer experience for all customers within a scaled North American territory
Analyze data and usage trends across your scaled book of business to uncover actionable insights, proactively identifying risks and making strategic recommendations to improve customer health.
Work collaboratively with Sales and Renewals to achieve growth and renewal targets
Understand the customer’s vision and goals with the Instructure Learning Platform and help them achieve success
Act as the voice of the customer, sharing key insights and challenges with Instructure’s Product and Strategy teams.

Requirements

What you’ll need

Requires a Bachelor's Degree or 4+ years of Account Management experience.
A strong understanding of Customer Success and why the position exists in SasS.
An avid interest and proficiency in utilizing AI tools to optimize workflows, refine processes, and scale efficiencies for managing a large volume of customers.
Strong organizational skills, demonstrated follow up and follow through.
Exceptional communication skills both written and verbal.
Capacity to set correct expectations and manage issues to completion.
Multitask and prioritize tasks in a changing environment.
Strong team mentality, utilizing internal and external resources strategically and judiciously.
Demonstrated ability to solve problems and seek solutions.
Higher education industry experience and knowledge preferred.

Benefits

Comp & perks

Flexible schedules and a remote-friendly culture
Generous time off, including local holidays and our annual company-wide “Dim the Lights” week in late December, when we encourage everyone to step back and recharge
Comprehensive wellness programs and mental health support
Annual learning and development stipends to support your growth
The technology and tools you need to do your best work — typically a MacBook
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementCustomer SuccessData AnalysisAI ToolsWorkflow OptimizationProcess RefinementStrategic RecommendationsProblem SolvingMultitaskingPrioritization

Soft Skills

Organizational SkillsCommunication SkillsFollow UpFollow ThroughExpectation ManagementTeam MentalityJudicious Resource UtilizationAdaptabilityCollaborationCustomer Advocacy

Certifications

Bachelor's Degree