Instructure

Senior Customer Success Manager, Business and Government

Instructure

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

SCSS

About the role

  • Manage key Customer Relationships acting as a strategic partner to identify and communicate value.
  • Manage the Instructure customer experience for all customers within your territory
  • Work collaboratively with Sales and Renewals to increase market share from the existing account base and identify new business-to-business opportunities
  • Act as liaison between the customer and Instructure
  • Understand the customer’s vision and goals with the Instructure Learning Platform and help them achieve success
  • Act as the voice of the customer, sharing key insights and challenges with Instructure’s Product and Strategy teams.
  • Accountable for Customer Satisfaction and working closely with Sales and Renewals to achieve growth targets.

Requirements

  • Requires a Bachelor's Degree or of 4+ years of Account Management experience.
  • A strong understanding of Customer Success and why the position exists in SasS.
  • Strong organizational skills, demonstrated follow up and follow through.
  • Exceptional communication skills both written and verbal.
  • Capacity to set correct expectations and manage issues to completion.
  • Multitask and prioritize tasks in a changing environment.
  • Strong team mentality, utilizing internal and external resources strategically and judiciously.
  • Customer-facing background within the software industry.
  • Demonstrated ability to solve problems and seek solutions.
  • Higher education industry experience and knowledge preferred
Benefits
  • Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
  • Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
  • Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
  • Comprehensive wellness programs and mental health support
  • Annual learning and development stipends to support your growth
  • The technology and tools you need to do your best work — typically a Mac, with PC options available in some locations
  • Motivosity employee recognition program
  • A culture rooted in inclusivity, support, and meaningful connection
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementCustomer SuccessSaaS
Soft Skills
organizational skillscommunication skillsproblem-solvingmultitaskingprioritizationteam mentalitycustomer relationship management
Certifications
Bachelor's Degree