AR Operations Manager – Shared Services
Instructure
full-time
Posted on:
Location Type: Remote
Location: Philippines
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About the role
- Lead, mentor, and develop a team of AR specialists within a shared services model, fostering a high-performance and collaborative environment.
- Oversee the end-to-end accounts receivable process, including invoicing, collections, cash application, and dispute resolution.
- Develop, implement, and refine AR policies, procedures, and best practices to enhance operational efficiency and effectiveness.
- Monitor key AR metrics, analyze trends, and provide regular reporting to senior management on AR performance, aging, and collection rates.
- Collaborate cross-functionally with sales, customer success, finance, and legal teams to resolve complex customer billing issues and improve the overall customer experience.
- Identify opportunities for process automation and system enhancements within the AR function, working with IT and other stakeholders to drive implementation.
- Ensure compliance with all relevant accounting standards, internal controls, and company policies.
- Manage relationships with third-party collection agencies (if applicable) and other external partners.
- Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities for team members.
- Assist with month-end and year-end close activities related to accounts receivable.
Requirements
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
- 5+ years of progressive experience in Accounts Receivable, with at least 2 years in a leadership or management role, preferably within a shared services environment.
- Strong understanding of AR principles, accounting standards, and financial reporting.
- Proven experience leading and developing a team, with excellent coaching and mentoring skills.
- Proficiency with ERP systems (e.g., NetSuite, Oracle, SAP) and AR automation tools.
- Advanced Excel skills (e.g., VLOOKUP, pivot tables, data analysis).
- Exceptional communication, interpersonal, and negotiation skills, with the ability to interact effectively with internal and external stakeholders at all levels.
- Strong analytical and problem-solving abilities, with a keen eye for detail.
- Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced, dynamic environment.
- Experience with SaaS business models and recurring revenue streams is a plus.
Benefits
- Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles
- Generous time off, including local holidays and our annual company-wide “Dim the Lights” week in late December, when we encourage everyone to step back and recharge
- Comprehensive wellness programs and mental health support
- Annual learning and development stipends to support your growth
- The technology and tools you need to do your best work — typically a Mac, with PC options available in some locations
- Motivosity employee recognition program
- A culture rooted in inclusivity, support, and meaningful connection
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
accounts receivableinvoicingcollectionscash applicationdispute resolutionAR policiesfinancial reportingdata analysisExcelAR automation
Soft skills
leadershipmentoringcoachingcommunicationinterpersonal skillsnegotiationanalytical skillsproblem-solvingprioritizationteam development
Certifications
Bachelor's degree in AccountingBachelor's degree in FinanceBachelor's degree in Business Administration