Learner Support Specialist

InStride

Learner Support Specialist advocating for learners and resolving issues across their academic journeys at InStride. Supporting employment verification and Public Service Loan Forgiveness certification processes.

Posted 5/30/2026full-timeRemote • Arizona, California, Colorado, Connecticut, Florida, Illinois, Kansas, Louisiana, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $73,000 per yearWebsite

About the role

Key responsibilities & impact

Advocate for the needs of learners and provide support and issue resolution across all phases of the learner experience.
Support employment verification and Public Service Loan Forgiveness (PSLF) certification processes.
Understand how learners move through their academic journey and the barriers or challenges they may face.
Connect internal teams and external partners to solve issues raised by learners and enhance the learner experience.

Requirements

What you’ll need

2+ years of experience in learner support, customer support, student services, HR operations, financial aid administration, compliance, administrative operations, or related fields.
Experience working with ticketing systems such as Zendesk and Jira is a plus.
Experience working with Workday or similar HRIS systems is preferred.
Strong attention to detail and comfortable working with learner data, employment records, and eligibility files.
Outstanding interpersonal, verbal, and written communication skills.
Strong analytical and problem-solving skills.
Excellent independent judgment and decision-making skills.
Highly organized with the ability to manage multiple projects and concurrent requests.
Comfortable handling sensitive information with discretion.
Ability to work independently while collaborating cross-functionally.
Familiarity with federal student aid programs or PSLF processes is preferred.
Enthusiasm for helping to support a mission-driven business that focuses on delivering high revenue growth.

Benefits

Comp & perks

401(k) plan with company match
Flexible vacation policy
Paid family leave
Best-in-class health care benefits
2,800+ online certificate and degree programs available through Step Forward program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

learner supportcustomer supportstudent servicesHR operationsfinancial aid administrationcomplianceadministrative operationsanalytical skillsproblem-solving skillsattention to detail

Soft Skills

interpersonal skillsverbal communicationwritten communicationindependent judgmentdecision-making skillsorganizational skillsability to manage multiple projectsdiscretioncollaborationenthusiasm