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Billing Coordinator
InStride HealthBilling Coordinator supporting claims, denials, patient billing, and accounts receivable for InStride Health’s virtual pediatric anxiety and OCD care. Improving revenue-cycle accuracy and family billing support.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare billing processes, including insurance claims submission, denial management, and compliance with payor requirements. Proficient in utilizing billing software and financial reporting tools to enhance operational efficiency and support patient billing education.
Highest-signal resume keywords
Healthcare Billing ExperienceCPT and ICD-10 Code FamiliarityBilling Software ProficiencyAttention to DetailClear Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance Claims SubmissionDenial ManagementCharge EntryBilling Guidelines KnowledgeAccounts Receivable MonitoringBilling Audits SupportFinancial ReportingReimbursement ProcessesClaim Error CorrectionPatient Accounting Records Maintenance
Soft Skills
Organizational SkillsCustomer Service OrientationCollaborationIndependent Work AbilityVerbal Communication
Tools & Technologies
MahlerAperoGoogle WorkspaceMicrosoft Office
Industry Keywords
Behavioral Health BillingTelehealth ExperienceHIPAA ComplianceData Privacy PoliciesInsurance Payor Policies
About the role
Key responsibilities & impact- Review clinical documentation to support accurate and timely charge entry in the billing system according to payor requirements
- Monitor missing or delayed charges and support timely submission within payor filing limits
- Submit insurance claims and monitor claim status
- Identify and correct claim errors, rejections, and denials
- Investigate, correct, resubmit, and follow up on denied claims
- Identify billing denial trends and contribute observations to improve clean claim rates and reimbursement outcomes
- Serve as a billing point of contact for families, explaining insurance processing, copays, deductibles, and balances
- Assist with self-pay billing, patient statement cycles, and individualized payment plans
- Support accounts receivable monitoring through reporting, reconciliation, and audit activities
- Use billing and financial reports to manage daily workflows and prioritize follow-up tasks
- Partner with Patient Experience, Authorization & Eligibility, and clinical teams to resolve coverage questions and support billing education
- Maintain accurate patient accounting records while adhering to HIPAA and data privacy policies
- Support billing audits and process-improvement projects
Requirements
What you’ll need- 1–3 years of healthcare billing experience; behavioral health or telehealth experience strongly preferred
- Bachelor’s degree in business, healthcare administration, or a related field preferred
- Working knowledge of insurance payor policies, billing guidelines, and claims submission requirements
- Familiarity with CPT and ICD-10 codes and their impact on billing and reimbursement
- Experience with billing platforms; Mahler, Apero, or similar RCM software preferred
- Proficiency in Google Workspace or Microsoft Office, particularly spreadsheets
- Exceptional attention to detail and organization; ability to manage multiple priorities in a fast-paced environment
- Clear written and verbal communication skills, including explaining complex insurance concepts to families
- Ability to work independently while seeking guidance when needed
- Collaborative, customer-service-oriented approach when supporting patients and families
- Previous medical billing or coding experience preferred
- Behavioral health billing background preferred
- Startup or entrepreneurial experience preferred
- Experience running billing and claims reports preferred
- Passion for mental health and expanding access to care preferred
Benefits
Comp & perks- 401k with match
- Flexible PTO
- Paid holidays
- Paid service days
- 4 week paid sabbatical
- 12 week paid parental leave
- Health benefits starting on your first day
- Fully virtual work from home
- Periodic in-person retreats
- Opportunity to join a mission-driven company
- Opportunity to work with talented and experienced team members