Director of Product Design, Clinical Group
SimplePractice
Senior Director of Coaching
InStride Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $135,000 - $155,000 per year
Job Level
Senior
About the role
- Set strategic vision and drive operational excellence for coaching services; oversee Coach Managers and Exposure Coaches
- Collaborate with senior leadership to define and execute strategic direction of team-based clinical care
- Recruit, hire, mentor, and manage a large team; conduct performance reviews and address performance issues
- Develop and implement policies, protocols, and quality assurance processes; participate in quality improvement initiatives
- Provide expert consultation on escalated or complex cases and ensure adherence to evidence-based best practices
- Build data-driven feedback loops and leverage dashboards to monitor performance metrics and outcomes
- Oversee coaching budget and staffing model in consultation with Chief Clinical Operations Officer
- Partner with technology and product teams to identify needs for efficiency, automation, and AI tools
- Track and address provider experience metrics and partner on retention and workforce planning initiatives
- Lead cross-functional initiatives including care delivery innovation and product development
Requirements
- Proven experience in coaching, with the ability to champion the role of coaches as integral members of the care team
- Commitment to compassionate, strengths-based, patient- and family-centered support
- Degree in counseling, social work, psychology, mental health, or a related behavioral health field preferred
- 10+ years of progressive leadership experience, including at least 5 years managing senior leaders and scaling clinical or coaching organizations of 100+ people
- Demonstrated success building large, distributed, high-functioning teams
- Strong leadership competencies, including leading through change and influencing cross-functionally
- Proven ability to use data for performance management, decision-making, and strategic planning
- Demonstrated success in identifying and solving complex clinical or operational problems
- Openness to leveraging technology and AI to innovate coaching practices
- Familiarity with HIPAA, healthcare compliance, and risk management
- Excellent written, oral, and interpersonal communication skills
- Cultural competence with regard to diversity and inclusion
- Ability to handle sensitive and confidential information in a manner that inspires confidence and trust
Benefits
- 401k with match
- Flexible PTO
- Paid holidays
- 4 week paid sabbatical
- 12 week paid parental leave
- Health benefits starting on your first day
- Fully virtual: work from the comfort of your home with periodic in-person retreats
- Generous benefits package and other unspecified benefits
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
coachingperformance managementstrategic planningquality assurancedata analysisproblem solvingclinical careteam managementpolicy developmentbudget oversight
Soft skills
leadershipcommunicationmentoringcollaborationcultural competencecompassionate supportinfluencingchange managementtrust buildingconfidentiality
