Senior Financial Counselor
InStride Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $80,000 - $88,000 per year
Job Level
About the role
- Serve as InStride’s internal expert on commercial insurance benefit design, including deductibles, copays, coinsurance, and out-of-pocket maximums, and interpret patient-specific benefits to provide clear guidance on expected cost share.
- Maintain working knowledge of InStride’s payor contracts, including non-standard payment arrangements, and resolve discrepancies across benefit documentation, eligibility systems, and billing workflows.
- Own vendor relationships for eligibility, benefits validation, and cost estimation tools, including evaluation, configuration, and performance monitoring.
- Provide consultative support to internal teams, including Patient & Family Coordinators, Admissions, Authorization & Eligibility, and Billing/RCM.
- Develop and maintain scalable, asynchronous enablement materials such as playbooks, FAQs, decision trees, and reference guides.
- Establish and continuously improve standards for patient cost transparency, ensuring families receive clear and consistent expectations prior to care.
Requirements
- Minimum 5 years of experience in one or more of the following:
- Insurance operations
- Patient financial services
- Revenue cycle management or billing
- Payor operations or benefits administration
- Healthcare contact centers or escalation-focused support roles
- Strong understanding of commercial insurance benefit design and patient cost share mechanics.
- Demonstrated ability to interpret complex insurance and billing information and explain it clearly to patients, caregivers, and internal stakeholders.
- Experience serving as a subject matter expert or escalation resource.
- Excellent written and verbal communication skills, with strong customer service and de-escalation capabilities.
- Proven ability to work cross-functionally and influence without formal authority.
Benefits
- Generous benefits package (401k with match, Flexible PTO, paid holidays, 4 week paid sabbatical, 12 week paid parental leave, health benefits starting on your first day, and more)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
commercial insurance benefit designdeductiblescopayscoinsuranceout-of-pocket maximumsbenefits validationcost estimationrevenue cycle managementbilling workflowspayor operations
Soft Skills
consultative supportcommunication skillscustomer servicede-escalation capabilitiescross-functional collaborationinfluence without formal authority