Billing Coordinator
InStride Health
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $52,000 - $58,000 per year
Job Level
About the role
- Review clinical documentation to support accurate and timely charge entry in the billing system in accordance with payor requirements.
- Assist with monitoring for missing or delayed charges and support timely submission within payor filing limits.
- Submit insurance claims and monitor claim status to help ensure compliance with payor-specific guidelines.
- Assist in identifying and correcting claim errors, rejections, and denials to support a clean and efficient billing cycle.
- Support denial resolution activities, including investigation, correction, resubmission, and follow-up, with guidance as needed.
- Help identify billing denial trends and contribute observations to senior team members to support improvements in clean claim rates and reimbursement outcomes.
- Serve as a billing point of contact for families, explaining insurance processing, copays, deductibles, and balances with empathy and clarity.
- Assist with self-pay billing, patient statement cycles, and individualized payment plans.
- Support accounts receivable monitoring through reporting, reconciliation, and audit-related activities.
- Use billing and financial reports to help manage daily workflows and prioritize follow-up tasks.
- Partner with Patient Experience, Authorization & Eligibility, and clinical teams to help resolve coverage questions and support billing education.
- Maintain accurate patient accounting records while adhering to HIPAA and internal data privacy and confidentiality policies.
- Support audits and special projects related to billing accuracy, compliance, and process improvement as needed.
Requirements
- 1–3 years of healthcare billing experience; behavioral health or telehealth experience strongly preferred.
- Bachelor’s degree in business, healthcare administration, or a related field preferred.
- Working knowledge of insurance payor policies, billing guidelines, and claims submission requirements.
- Familiarity with CPT and ICD-10 codes and how they impact billing and reimbursement.
- Experience with billing platforms; experience with Mahler, Apero, or similar RCM software preferred.
- Proficiency in Google Workspace or Microsoft Office, particularly spreadsheets.
- Exceptional attention to detail, organization, and ability to manage multiple priorities in a fast-paced environment.
- Clear written and verbal communication skills, with the ability to translate complex insurance concepts into clear, understandable language for families.
- Ability to work independently on assigned tasks while seeking guidance when needed.
- Collaborative mindset with comfort partnering across teams and supporting patients and families with a customer-service orientation.
Benefits
- Generous benefits package (401k with match, Flexible PTO, paid holidays, 4 week paid sabbatical, 12 week paid parental leave, health benefits starting on your first day, and more)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
healthcare billinginsurance claims submissionCPT codesICD-10 codesbilling guidelinesclaims submission requirementsbilling denial resolutionaccounts receivable monitoringdata reconciliationprocess improvement
Soft Skills
attention to detailorganizationcommunication skillscustomer service orientationcollaborationindependenceempathyability to manage multiple prioritiesclarity in explanationproblem-solving