Customer Success Manager
Instinct Science
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $95,000 per year
Job Level
Mid-LevelSenior
About the role
- Support a portfolio of hospitals using Instinct’s tools in their everyday clinical workflow.
- Help hospitals get real value from Instinct, focusing on daily workflow, team confidence, and patient care.
- Build trust with clinical teams and show them how to use tools to reduce stress and support staff.
- Use data and curiosity to understand what’s working, what’s not, and where teams need help most.
Requirements
- Customer Success (or similar) Experience: 3+ years in SaaS Customer Success or Account Management with a strong track record of retention or growth.
- Veterinary Experience: 5+ years in a veterinary hospital with a deep understanding of clinical and or operational workflows.
- Product Expertise: Hands-on experience with Instinct EMR or Treatment Plan, and Plumbs or Standards of Care.
- Tech Forward: Confident using dashboards and modern AI tools that enhance your productivity.
- BS/BA degree preferred.
- Licensed Veterinary Technician (LVT/CVT/RVT) strongly preferred.
Benefits
- medical, dental and vision benefits
- 401K with match
- owner-like flexibility over work and time-off
- generous stipend to bring your best self to work
- all-expense-paid time throughout the year including annual retreat
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS Customer SuccessAccount ManagementInstinct EMRTreatment PlanPlumbsStandards of Caredata analysisAI toolsdashboards
Soft skills
customer retentionteam confidencetrust buildingcommunicationproblem-solving
Certifications
Licensed Veterinary TechnicianLVTCVTRVT