Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Instaleap

Senior Support Engineer, Bilingual – English and Spanish

Instaleap

Senior Support Engineer resolving complex SaaS issues for Instaleap customers in Barcelona. Driving automation, SLA compliance, root-cause analysis, and Support team improvements.

Posted 8/5/2026full-timeRemote • 🇪🇸 SpainSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Technical Support with a strong focus on customer service in SaaS environments, utilizing problem-solving skills and process improvement initiatives to enhance support quality and efficiency. Proficient in SQL and knowledgeable in APIs, with the ability to mentor and influence team members effectively.

Highest-signal resume keywords
Technical Support ExperienceSaaS Customer ServiceSQL ProficiencyProcess Improvement InitiativesBilingual English and Spanish

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportSQLAPIsBasic ProgrammingScriptingTroubleshootingRoot Cause AnalysisProcess ImprovementAutomationAgile Methodologies
Soft Skills
Customer-First MindsetProblem-SolvingAnalytical SkillsExcellent CommunicationMentoring
Industry Keywords
SaaSTechnical SupportCustomer SuccessContinuous ImprovementRemote Collaboration

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Provide outstanding technical support to internal and external customers
  • Troubleshoot and resolve complex technical issues and become a product expert
  • Collaborate with Engineering, Product, and Customer Success to solve customer challenges
  • Identify, propose, and lead process improvements and automation initiatives
  • Ensure SLA compliance and prioritize support cases based on impact
  • Document solutions and contribute to the team’s knowledge base
  • Mentor teammates and act as an escalation point for complex cases
  • Drive continuous improvements to elevate Support team quality and efficiency

Requirements

What you’ll need
  • 4+ years of experience in Technical or Software Support
  • Strong customer service experience in SaaS or technology environments
  • Experience working in Agile teams
  • Intermediate SQL skills
  • Knowledge of APIs and basic programming or scripting
  • Experience driving process improvements or automation initiatives
  • Strong problem-solving and analytical skills
  • Excellent communication skills with technical and non-technical audiences
  • C1 English proficiency
  • Bilingual English and Spanish
  • Customer-first mindset
  • Strong troubleshooting and root cause analysis skills
  • Ownership and accountability
  • Automation and continuous improvement mindset
  • Ability to influence and mentor others
  • Excellent remote collaboration and communication skills

Benefits

Comp & perks
  • Indefinite-term employment contract under Spain labor law
  • Health insurance: Prepaid medicine
  • Monthly activities with your team
  • Fully remote work