Customer Success Manager
instagrid
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇦🇺 Australia
Visit company websiteSalary
💰 A$100,000 per year
Job Level
Mid-LevelSenior
About the role
- Act as the on-the-ground extension of the team,
- Bridge the gap between European headquarters and partners,
- Onboard new resellers and support the wider partner network across Australia and New Zealand,
- Engage with end customers and ensure a consistent brand presence,
- Support the onboarding and training of partner sales and technical teams,
- Manage demo units and product stock for training sessions and events,
- Provide concise weekly updates to headquarters on activities and observations.
Requirements
- Based in Brisbane, Australia.
- Confident communicator in English, both verbally and in writing.
- Frequent in-country and occasional international travel expected.
- Hands-on, proactive, and able to self-manage while solving problems in real time.
- Comfortable working with technical products, including running basic demonstrations and explaining functionality.
- Experience working with distributors, tools, hire companies, or industrial equipment is an advantage.
Benefits
- Flexible schedule and remote work options
- Electric company car for business and private use
- 30 days of annual leave plus 5 days of special leave and 5 days of parental leave
- Laptop (Mac or Windows) and smartphone (Apple or Samsung)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
confident communicatorproactiveself-managementproblem-solving