InstaClock

Tax Refund Customer Service

InstaClock

contract

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.
  • Research, analyze and determine an appropriate course of action for tax customers.
  • Interact with customers via phone focusing on software navigation questions as well as assisting the customer with locating prior years’ returns and amendments.
  • Serve as an ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
  • Document all issues, resolution and follow up actions

Requirements

  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma
Benefits
  • This is NOT paid training. However, we WILL cover the cost of the Training Certification Course. Once you've passed the software certification course with a passing score, PAID services will begin. You MUST make the time to train and pass. You MUST have a working computer and internet connection at home. If you cannot make time to train, DO NOT APPLY.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer orientationactive listeningcommunication skillspresentation skillsmulti-taskingprioritizationtime managementempathy
Certifications
high school diploma