Head of Customer Experience
Volt
Senior Product Manager, Invoicing
Instacart
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$158,000 - CA$175,000 per year
Job Level
Senior
About the role
- Own the vision and roadmap for Instacart’s Invoicing Platform — the financial backbone that powers 90%+ of all orders and billions in transactions annually.
- Serve as the guardian of the customer experience for Totals UX — shaping how subtotals, discounts, fees, and taxes are displayed across checkout, order status, and receipts; partner with surface-owning teams to ensure clarity, transparency, performance, and trust in every customer interaction.
- Unify invoicing across online and in-store into a single modular platform that reduces complexity and accelerates innovation.
- Safeguard compliance and accuracy in tax, fees, and other regulatory requirements — protecting financial integrity and customer trust.
- Enable critical retailer integrations and settlements with accurate, timely invoicing data — partnering closely with R&D teams, Finance/Accounting, and Retail teams.
- Provide source-of-truth financial data powering downstream reporting, tax logs, affordability metrics, and quarterly earnings.
- Lead a cross-functional team (~15 engineers, Data Science, and Product Ops) to build scalable, extensible, high-performing systems.
- Bridge technical depth and business impact — partner with engineering to shape APIs, data models, and integrations while aligning with company-wide priorities.
- Communicate product strategy and progress with clarity — driving alignment and momentum across executives, internal stakeholders, and external partners.
- Champion innovation and continuous improvement in invoicing systems to support future customer, shopper, and retailer experiences.
Requirements
- Proven Product Leadership: 5+ years of product management experience, ideally owning complex, high-scale platforms or systems end-to-end (experience with financial, billing, transaction, or invoicing platforms a strong plus).
- Platform & Technical Fluency: Comfortable working in deeply technical domains; able to partner with engineering on tradeoffs, APIs, data models, system integrations, and platform architecture.
- Strategic Thinking & Roadmap Execution: Experience defining long-term platform strategy and roadmaps, balancing technical complexity, business impact, and scalability; proven track record of negotiating tradeoffs and delivering end-to-end execution.
- Cross-Functional Collaboration & Influence: Able to work effectively with Engineering, Product, Design, Data Science, Finance, Compliance, and external partners; experienced in managing and influencing multiple stakeholders to achieve alignment and business outcomes.
- Customer-Centric UX Ownership: Opinionated about how invoicing data (totals, discounts, fees, taxes) is displayed across customer-facing surfaces; able to safeguard clarity, transparency, and trust for our customers while collaborating with surface-owning teams.
- Analytical & Data-Driven: Strong analytical skills; able to define success metrics, monitor accuracy, and drive continuous improvement.
- Exceptional Communication: Able to translate complex technical and business concepts to both technical teams and senior leadership; excellent written and verbal communication skills.
- Forward-Looking Platform Mindset: Experience unifying fragmented systems into scalable, modular platforms; able to anticipate future needs and build capabilities proactively.
- Preferred: Experience in fast-paced e-commerce, fintech, or startup environments.
- Preferred: Deep understanding of financial systems, invoicing, billing, payments, or tax, including regulatory compliance and data integrity at scale.
- Preferred: Experience shaping multi-year platform strategies and influencing leadership alignment.
- Preferred: Fluency in web technologies and modern platform design principles.
- Experience leading cross-functional teams (~15 engineers, DS, and Product Ops).
